How GO fares work

The price of your GO trip is based on the distance you’re travelling and your passenger category (adult, student, senior, or child). Frequent riders can buy discounted tickets and passes, such as 10-ride tickets or monthly passes.

Each GO ticket or pass is valid between two specified points, called fare zones. It doesn’t matter whether you take a GO Train, a GO Bus, or a combination of the two on your trip between these two points – you may use the same ticket for travel.

On the GO Train
On the GO Bus
Using two-ride and 10-ride tickets
Discounts on other transit systems in the Greater Toronto Area
Refunds on unused GO tickets and passes

Fares and Tickets main menu

On the GO Train
Getting on the train is quick and easy. You do not need to deposit or show a ticket or pass every time you ride; however, you must keep your ticket handy to show during random spot checks.

It is very important that your ticket (your proof of payment) indicates the correct fare zones. Your fare zones are printed on your ticket based on the origin and destination you told the ticket seller.

Read about using two-ride and 10-ride tickets

A transit enforcement officer, customer attendant, bus driver, or other proper authority can ask to see your ticket on the train or bus, or in any other fare-paid area of the GO system. If you cannot show a ticket, you are liable to be fined.

On the GO Bus
Bus drivers inspect tickets and passes when you board and exit the bus.

Refunds on unused GO tickets and passes

GO Transit will refund the applicable value for the unused portion of 10-ride tickets within 30 days of purchase. Unused portions of an adult, student, senior, or child monthly pass may be refunded within the month it is valid; see the refund calculation below to determine your refund value. These are the only ticket types that are eligible for refunds.

Here is how a 10-ride refund is determined:

Start with the total cost of the 10-ride ticket
Deduct this amount: the number of trips that have been used, multiplied by the regular, non-discounted single fare for the trip
Your refund is the amount that remains

Here is how a monthly pass refund is determined:

Start with the total cost of the pass
Deduct this amount: the number of days the pass was used (from the first of the month up to and including the date it was turned in), multiplied by two trips per day, then multiplied by the regular, non-discounted single fare for the trip
Your refund is the amount that remains

Refund requests must be made by mail to our head office. A 15% administration fee is applied to each processed request. To submit a refund request, please ask for a Refund Application Form and an addressed return envelope at your station. We also offer a printable version of the refund request form in pdf format. The mailing address is included on the form.

Unused GO tickets and passes can be exchanged or upgraded for tickets or passes of higher value, with no processing fee.