We will help you quickly and courteously

Customer assistance is part of everyone’s job at GO Transit. If you have a problem, we’ll do our very best to resolve it on the spot. If you have questions prior to, or during your trip, we’ll answer them for you. In other words, whenever you need help, just ask.

Promise improvements
Tell us about your experience
Passenger Charter

	April 2012
Helpfulness We will reduce the average time to address customer concerns to within 2 days.	2 days	0.6 days
We will answer 80% of telephone calls within 20 seconds or less.	80%	83%