Contact Us

Reach out to us by phone, online or in person!

But first, check out our Frequently Asked Questions (FAQ) page; you might find the answers you’re looking for.

Phone

416-869-3200 Toronto local calling area
1-888-GET-ON-GO (438-6646)
1-800-387-3652 TTY teletypewriters only

1-8-PRESTO-123 (1-877-378-6123) - PRESTO

Automated information is available by phone 24 hours a day.
Customer Care representatives are available:

  • Monday to Friday: 7:00 a.m. to 11:00 p.m.
  • Weekends and holidays: 8:00 a.m. to 9:00 p.m.

Online

For a fast and convenient way to get in touch with us, send us your comments online by filling out our Customer Comment Form.

Mail

Attn: Customer Relations 
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3
Canada

In Person

Customer Service in Union Station’s York Concourse at 35 York Street, Toronto
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6:00 a.m. to 12:45 a.m.

To report a crime or security matter

Call 905-803-0642, 24 hours or Transit Safety dispatch 1-877-297-0642 (toll free)

Head Office

Metrolinx, 97 Front Street West, Toronto, Ontario, Canada M5J 1E6
Monday to Friday only: 8 a.m. to 4:30 p.m.
Phone: 416-869-3600
Fax: 416-869-3525

Commercial Opportunities

Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.

Property Use

To use GO Transit stations for filming, photography and to distribute information email PropertyUse@gotransit.com.

For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.

For even more ways to contact us you can go to the Lost & Found page, Media Relations page and Paying Fines page.