Completion of 3 or 4-year college diploma, or any combination of education,
training, and experience deemed equivalent.
Additional post-secondary courses, leading to a certificate, or
diploma, in Call Centre operations would be considered an asset.
Minimum four (4) years of experience in Contact Centre operations
that includes direct experience with:
·
Developing and implementing communication strategies related to Contact
Centre operations.
·
Web publishing applications and/or web-channel management, with demonstrated
ability to create clear, engaging, high-quality online content.
·
Superior communication and interpersonal skills, with demonstrated ability
to structure information clearly, concisely, and logically.
·
Exceptional writing skills, with demonstrated ability to effectively and
sensitively convey messages to individuals and large groups of people.
·
Influencing and motivating others, including effective coaching/mentoring of
individuals and teams.
·
Analyzing problems, detecting root causes, and resolving all issues.
·
High customer-focused orientation.
·
Excellent organizational skills with proven ability to balance multiple
tasks.
Must successfully complete environmental, safety, and any other training
required by corporate policy.
