is seeking a....... |
|
MANAGER CUSTOMER CONTACT
$88,855 to $111,608 per
annum
With an excellent benefit
package, including OMERS Pension Plan |
|
manage
effective, efficient and timely delivery of communications and operational
information to GO Transit customers and internal operating departments.
This position is responsible for managing the Customer Contact Centre
operations and staff; managing the investigation of, and response to,
Customer Contacts; managing operational information communicated to GO
Transit customers; and
managing daily bargaining unit issues and participating in Collective
Agreement negotiations. |
| Location: 20
Bay Street, Toronto. |
| Qualifications:
A thorough
understanding of the principles and practices of public relations, customer
service and communications normally attained through completion of
University Degree, or Community College diploma and designation in corporate
Communications, in a related discipline, or any combination of education and
experience deemed to be equivalent. Minimum 8 years’ relevant experience
providing an extensive background in customer service, contract management,
call centre operations, and public relations. Fluency in French
that meets Ontario Public Service (OPS) standards is an asset. Must have highly developed
interpersonal skills, tact, persuasiveness, and organizational skills.
Superior communications skills, both orally and in writing to provide
effective customer service, public communications, and staff development.
Excellent understanding of management principles and sound business
practices. A thorough understanding of Call Centre operations and ability to
resolve escalated customer issues. A good understanding of the operational
transit issues, web technologies, and
outcomes in order to convey operational issues and communications to
customers, media and stakeholders. Must successfully complete
environmental, safety, supervisory, management and any other training
required by corporate policy. |
|
Applications or resumes must be received by the Human Resources Office, GO
Transit, 20 Bay Street, Suite 600, Toronto, M5J 2W3, no later than
May 25, 2008, quoting
File Number
08-98. |
| Application forms may be obtained
from the Human Resources Office. When e-mailing, please include your resume
in the body of the e-mail: (humanresources@gotransit.com).
No enclosures please. |
| Only those selected for an interview will be contacted |
|
Issued by Human Resources May 15, 2008 |
Closing date May 25, 2008 |
