How we’re doing with our promise to keep you in the know

Overall Communication

Our target: We will have 77% of our customers satisfied with our communications.

Target: 77 Performance: 74
GO Transit overall communication score (in percentage %)

Twice a year, we conduct a customer satisfaction survey to better understand what you think we need to improve on. These are our communication scores for this year compared to last year.

Service Status Communication

Our target: We will have 30 or fewer complaints per 1,000,000 boardings regarding service status communication.

Target: 30 complaints Performance: 14 complaints
GO Transit service status communication score

Every month, we review your feedback to better understand what we are doing right and what we need to improve on. These are the total customer comments received this year compared to last year for all items related to service status communication.