Our Passenger Charter

GO Transit's Passenger Charter is a set of five promises we're making to you, our valued customer. The following promises have been made by every GO employee to ensure that every customer has a safe and easy experience on the GO. Find out more and watch the video.

  On Time Safety Keeping You in the Know Comfortable Experience Helpfulness  

Customer Service Ambassador

We will do our best to be on time

We want to get you where you need to be – when you need to be there. It’s our goal to be on time, and you’re always welcome to see how we’re doing. If there are delays, we will provide information about them.

See how we're doing