Report Card

GO Transit's Passenger Charter is a set of five promises we're making to you, our valued customer, and this report card is a quick summary to see how we are doing.

         
  August 2016    

On time

We will run 94% of trains within five minutes of the scheduled time.
94% 93% Not
yet
met
We will run 94% of buses within 15 minutes of the scheduled time. 94% 95% Target met

Safety

We will have 30 or fewer complaints per 1,000,000 boardings regarding safety.
30
complaints
31
complaints
Not
yet
met

Keeping you in the know

77% of our customers will be satisfied with GO Transit's communication as measured by our customer satisfaction survey.
77% 75% Not
yet
met
We will have 30 or fewer complaints per 1,000,000 boardings regarding service status communication. 30
complaints
29 complaints Target met

Comfortable experience

We will have 30 or fewer complaints per 1,000,000 boardings regarding comfort in stations, trains and buses.
30
complaints
62
complaints
Not
yet
met

Helpfulness

We will ensure 85% or more of customer inquiries/concerns are resolved the first time they contact us.
85% 100% Target met