Report Card

GO Transit's Passenger Charter is a set of five promises we're making to you, our valued customer, and this report card is a quick summary to see how we are doing.

  January 2015    

On time

We will run more than 94% of rush hour trains within five minutes of the scheduled time.
94% 93% Not yet met
We will have less than 1% of our scheduled trips cancelled or delayed over 20 minutes. 1.0% 0.7% Target met

Safety

We will increase year over year, the percent of customers who are satisfied with GO Transit’s safety as measured by our customer satisfaction survey.
80% 89% Target met

Keeping you in the know

We will increase year over year, the percent of customers who are satisfied with GO Transit’s communication as measured by our communication survey.
77% 75% Not yet met

Comfortable experience

We will strive to have seats available for every passenger on 80% of rush hour train trips.
80% 74% Not yet met
We will increase year over year, the percent of customers who are satisfied with the cleanliness of GO Transit managed stations as measured by our customer satisfaction survey. 82% 84% Target met

Helpfulness

We will reduce the average time to address customer concerns to within 2 business days.
2.0
days
3.4
days
Not yet met
We will answer 80% of telephone calls within 20 seconds or less. 80% 73% Not yet met