French language services


As part of the French Language Services (FLS) Act, GO Transit will be providing service information to our customers in both official languages. We are working to ensure the availability and accessibility of quality services in French system-wide.

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 What is the French Language Services (FLS) Act?

The French Language Services Act R.S.O. 1990 is a law in Ontario that protects the rights of Franco-Ontarians, or French-speaking people, in the province.

The Act does not give the French language full official language status in the province. It ensures that provincial government services are offered in French in areas across the province with significant numbers of Franco-Ontarian residents. Under the Act, these services must be of equal quality to those offered in English.

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GO Transit's commitment

As a provincial crown agency, GO Transit is subject to the Act. GO is responsible for ensuring the availability and accessibility of quality services in French system-wide to the public. GO’s French Language Services Implementation Plan provides details on the many initiatives GO has undertaken to comply with FLS. Highlights of these include:

  • Printed train and bus schedules now in bilingual format;
  • Easy access to customer information such as schedules, fares, news, bulletins, etc., in French via GO’s bilingual website;
  • Information available in French via GO’s Customer Contact Centre at 416.869.3200 or 1.888.GET ON GO (438.6646);
  • Access to information in French at stations (pilot project implemented at several key locations);
  • Access to information in French posted on dynamic and static station signage (ongoing).

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The Province of Ontario's roles and responsibilities

The Minister of Community and Social Services is responsible for Francophone Affairs and the administration of the FLS Act.

The Office of Francophone Affairs (OFA) is a central agency that assists the Minister responsible and works closely with ministries, particularly FLS coordinators, in providing advice on matters relating to Francophones and the delivery of FLS.

Respective Deputy Ministers are accountable for the implementation of the Act and the quality of FLS in their ministries.

The French Language Services Commissioner is responsible for investigating compliance in response to complaints or at his or her own initiative; reports on results of investigations; monitors progress regarding services in French; and submits an annual report to the Minister for tabling in the Legislative Assembly.

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