Contact Us

Do you have a customer service question or concern? Get in touch with Customer Care.

Your input is important to us; let us know what you're thinking. We want to know about your ideas and suggestions so we can serve you better and make your experience on the GO an easy one.

Visit our Frequently Asked Questions (FAQ) page which may provide you with the information you are seeking. You can also get in touch with us through any of the following ways:

Online
Submit your comments through a web form, available 24 hours a day. It's a fast and convenient way to get in touch with us.

Phone
416-869-3200 Toronto local calling area
1-888-GET-ON-GO (438-6646)
1-800-387-3652 TTY teletypewriters only

1-8-PRESTO-123 (1-877-378-6123) - PRESTO

Automated information is available by phone 24 hours a day. Customer Care representatives are available:
Monday to Friday: 7:00 a.m. to 11:00 p.m.
Weekends and holidays: 8:00 a.m. to 9:00 p.m.

Mail
Attn: Customer Relations 
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3
Canada

Safety and Security

To report crime or security matters:
Call 905-803-0642, 24 hours or
Transit Safety dispatch 1-877-297-0642 (toll free)

Customer Service Centre at Union Station

Union Station, 140 Bay St., Toronto, M5J 2L5
Just inside Bay St. entrance
Weekdays 5:45 a.m. to 12:45 a.m., weekends and statutory holidays 6:00 a.m. to 12:45 a.m.

Inquire about GO service, schedules, or other information.

Lost and Found

Did you lose an item while using GO Transit? Please visit or contact the GO Transit Lost & Found office:

Visit Us

Union Station, 140 Bay Street, Toronto, M5J 2L5
Located just inside Bay Street entrance
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

Call Us

416.869.3600 ext. 7273
Monday-Friday, 6:15 a.m. to 7:30 p.m.
Saturday-Sunday, 10:00 a.m. to 5:30 p.m.

Long Distance

During Call Centre hours, please dial 1.888.GET ON GO (438.6646), ext. 7273.

Email Us

lostandfound@gotransit.com

Please include: a detailed description of the object, when and where it was lost (train line, bus route, station, trip number/time, location on the bus or train, etc.), contact information and any other relevant details.

Claiming a lost item on GO Transit

  • All lost items found across the GO Transit network (buses, trains and stations) will be taken to the Lost & Found office at Union Station, where they will be available for pick-up.
  • It will take between 2 and 5 business days for an item to be delivered to the Lost & Found office at Union Station.
  • When picking up a lost item at the Union Station Lost & Found office, proof of ownership will be required. This can be done in different ways depending on the item. For example, providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership.

For more details, please visit our Lost & Found page.

Head Office

Mail: GO Transit, 20 Bay Street, Suite 600, Toronto, Ontario, Canada M5J 2W3
Reception hours: Weekdays 8 a.m. to 4:30 p.m.
Business phone: 416-869-3600 (automated phone system — press 1 then # key to access GO Transit directory of extension numbers)
Fax: 416-869-3525

Media Relations

For all media enquiries, please contact Metrolinx Media Relations at 416-202-5796 or 416-202-5945.

Advertise on GO! Our riders are your customers

For information on advertising on GO Trains, Buses, and Stations please contact IMA Outdoor at 416-425-6002 extension 241.

For all other advertising enquiries, please contact our Non-fare Revenue department at 416-202-5712.

Property Use

For all requests to use GO Transit Stations for handing out information to the commuters, and for all filming and photography enquiries, please contact PropertyUse@gotransit.com.

For Candidates requesting access to GO Transit’s facilities, please see the Metrolinx policy on the use of facilities.