Contact Us
Do you have a customer service question or concern? Get in touch with
Customer Care.
Your input is important to us; let us know what you're thinking. We want to
know about your ideas and suggestions so we can serve you better and make your
experience on the GO an easy one.
Visit our
Frequently Asked Questions (FAQ) page
which may provide you with the information you are seeking. You can also get in
touch with us through any of the following ways:
Online
Submit
your comments through a web form, available 24 hours a day. It's a fast and
convenient way to get in touch with us.
Phone
416.869.3200 Toronto local calling area
1.888.GET ON GO (438.6646)
1.800.387.3652 TTY teletypewriters only
Automated information is available by phone 24 hours a day. Customer Care
representatives are available:
Monday to Friday: 6:00 a.m. to midnight
Weekends and holidays: 8:00 a.m. to 9:00 p.m.
Mail
Attn: Public Relations
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3
Canada
Safety and Security
To report crime or security matters:
Call 905.803.0642, 24 hours or
Transit Safety dispatch 1-877-297-0642 (toll free)
Customer Service Centre at Union Station
Union Station, 140 Bay St., Toronto, M5J 2L5
Just inside Bay St. entrance
Weekdays 7 a.m. to 8 p.m., weekends and statutory holidays 10:00 a.m. to 5:40
p.m.
Inquire about GO service, schedules, or other information.
Lost and Found
Union Station, 140 Bay St., Toronto, M5J 2L5
In Customer Service Centre, just inside Bay St. entrance
Weekdays 7 a.m. to 8 p.m., 416.869.3600 ext 7273
If you're calling long distance while our call centre is open [see above], dial
1.888.GET ON GO (438.6646). Ask an operator to transfer you to extension 7273.
Head Office
Mail: GO Transit, 20 Bay Street, Suite 600, Toronto, Ontario, Canada M5J 2W3
Reception hours: Weekdays 8 a.m. to 4:30 p.m.
Business phone: 416.869.3600 (automated phone system — press 1 then # key to
access GO Transit directory of extension numbers)
Fax: 416.869.3525
Media Relations
Advertising
For all advertising enquiries, please contact GO Marketing & Advertising at
416.869.3600 ext. 5320.
Location Filming and Photography
For all filming and photography enquiries, please contact GO Station Services
at 416.869.3600 ext. 7115.
