Contact Us

Do you have a customer service question or concern? Get in touch with Customer Care.

Your input is important to us; let us know what you're thinking. We want to know about your ideas and suggestions so we can serve you better and make your experience on the GO an easy one.

Visit our Frequently Asked Questions (FAQ) page which may provide you with the information you are seeking. You can also get in touch with us through any of the following ways:

Online
Submit your comments through a web form, available 24 hours a day. It's a fast and convenient way to get in touch with us.

Phone
416-869-3200 Toronto local calling area
1-888-GET ON GO (438-6646)
1-800-387-3652 TTY teletypewriters only

Automated information is available by phone 24 hours a day. Customer Care representatives are available:
Monday to Friday: 7:00 a.m. to 11:00 p.m.
Weekends and holidays: 8:00 a.m. to 9:00 p.m.

Mail
Attn: Customer Relations 
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3
Canada

Safety and Security

To report crime or security matters:
Call 905-803-0642, 24 hours or
Transit Safety dispatch 1-877-297-0642 (toll free)

Customer Service Centre at Union Station

Union Station, 140 Bay St., Toronto, M5J 2L5
Just inside Bay St. entrance
Weekdays 5:45 a.m. to 12:45 a.m., weekends and statutory holidays 6:00 a.m. to 12:45 a.m.

Inquire about GO service, schedules, or other information.

Lost and Found

Did you lose an item while using GO Transit? Please visit or contact the GO Transit Lost & Found office:

Visit us at Union Station

  • 140 Bay St., Toronto, M5J 2L5
  • In Customer Service Centre, just inside Bay St. entrance

 

Call us at 416-869-3600 ext 7273 during weekdays 6:15 a.m. to 7:30 p.m., weekends 10:00 a.m. to 5:30 p.m. (Closed on Statutory Holidays)

  • If you're calling long distance while our call centre is open [see above], dial 1-888-GET ON GO (438-6646). Ask an operator to transfer you to extension 7273.

 

Email us at lostandfound@gotransit.com

  • When submitting an e-mail please include as much information as possible regarding the lost item, including a detailed description of the object, when and where it was lost (corridor, bus route, station, trip number / time, location on the bus or train, etc.), contact information and any other details that you deem relevant.

 

Claiming a lost item on GO Transit:

  • All lost items found across the GO Transit network (buses, trains and stations) will be returned to the Lost & Found office at Union Station, where they will be available for pick-up.
  • Depending on where the lost item is found, it will take between 2 and 5 business days for an item to be delivered to the Lost & Found office at Union Station.
  • When picking up a lost item at the Lost & Found office at Union Station, proof of ownership will be required (this can be done in different ways depending on the item. For example, providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership).

Head Office

Mail: GO Transit, 20 Bay Street, Suite 600, Toronto, Ontario, Canada M5J 2W3
Reception hours: Weekdays 8 a.m. to 4:30 p.m.
Business phone: 416-869-3600 (automated phone system — press 1 then # key to access GO Transit directory of extension numbers)
Fax: 416-869-3525

Media Relations

For all media enquiries, please contact GO Media Relations at 416-202-5974 or 416-202-5945.

Advertising

For all advertising enquiries, please contact GO Marketing & Advertising at 416-869-3600 ext. 5453.

Property Use

For all requests to use GO Transit Stations for handing out information to the commuters, and for all filming and photography enquiries, please contact PropertyUse@gotransit.com.

For Candidates requesting access to GO Transit’s facilities, please see the Metrolinx policy on the use of facilities.