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What is GO?

A division of Metrolinx, GO Transit is the regional public transit service for the Greater Toronto and Hamilton Area, with routes extending to communities across the Greater Golden Horseshoe . We carry 65 million passengers a year.

Since May 1967, GO Transit has evolved from a single GO Train line along Lake Ontario’s shoreline into an extensive network of train lines and bus routes. Since service began, more than a billion riders have taken the GO Train or Bus – to work or school, to go home, or for leisure activities. GO provides its passengers with safe, fast, reliable, comfortable service to downtown Toronto and other urban centres.

Background

On May 14, 2009, GO Transit officially merged with Metrolinx. The merger maximizes the two organizations’ strategy and planning expertise and implementation and operations know-how to build rapid transit projects faster and improve customer service.

The Minister of Transportation sets the strategy and policy framework for Metrolinx, and the Board provides business direction to staff.

Visit the Ministry of Transportation website for other information.

We recover most of our operating costs through revenue, consistently bringing in 80% to 90% of what we need to run our service from the farebox — one of the best financial performances for any transit system in the world.

The Provincial government subsidizes any operating costs that are not recovered through revenue. It is also responsible for the base capital funding needed for rehabilitation and replacement, to keep our system in a state of good repair. For growth and expansion capital costs, the province provides one-third of GO’s capital funding needs, with the understanding that the federal and municipal governments will contribute the remaining two-thirds.

Our service area

GO Transit service map

GO Trains and GO Buses serve a population of seven million in an 11,000-square-kilometre area, stretching from Hamilton and Kitchener-Waterloo in the west to Newcastle and Peterborough in the east, and from Orangeville, Barrie and Beaverton in the north to Niagara Falls in the south. We connect with every municipal transit system in the Greater Toronto and Hamilton areas, including the Toronto Transit Commission (TTC).

The Greater Toronto Area consists of the City of Toronto and the surrounding Regions of Halton, Peel, York, and Durham. GO Transit also serves the neighbouring City of Hamilton, and reaches into Simcoe, Dufferin, and Wellington Counties.

Our seven train lines are Lakeshore West, Milton, Kitchener, Barrie, Richmond Hill, Stouffville, and Lakeshore East. At peak rush-hour periods, train service is available at all stations.

In weekday off-peak hours, trains run only on the Lakeshore between Oshawa in the east and Aldershot in the west, and on the Kitchener line between Union Station in the east and Bramalea in the northwest. On weekends, trains run only between Oshawa in the east and Aldershot in the west. Bus connections extend our Lakeshore service to Newcastle in the east and Hamilton in the west.

Off-peak GO Buses between Union Station and other train stations (sometimes nicknamed train-buses) give passengers more choice when travelling to and from downtown Toronto before and after rush hour when the trains aren’t scheduled to run, even on weekends. More riders are choosing Union Station buses because they appreciate having the flexibility of travelling one way by train and the other by bus.

Ridership

GO runs 240 train trips and 2,061 bus trips daily, carrying about 251,000* passengers on a typical weekday — 187,000 on the trains and 64,000 by bus. Our ridership growth has continually exceeded expectations. The original GO Train service carried 2.5 million passengers in 1967, the first year of operation; today the combined rail and bus system handles 65 million riders annually.

At least 96% of our train ridership is to and from Union Station in downtown Toronto, while about 70% of all bus passengers travel to and from the City of Toronto.

*Average weekday ridership in April 2013

GO by the numbers

Refer to Info to GO.

GO wins Outstanding Achievement Award

We are truly honoured to be recognized as one of the best transit systems in North America.

GO Transit is the 2013 large system winner of the Outstanding Public Transportation System Achievement Award from the American Public Transportation Association (APTA).

Judged alongside a possible 64 North American public transit systems that could have competed for this award, GO topped them all in the areas of customer service, operations, safety and security, financial performance, community relations, environmental practices and more.

Wondering how we did that?

  • an impressive on-time train performance;
  • our Passenger Charter promises to provide every customer a safe, comfortable and easy travel experience;
  • we launched the first fully integrated electronic Service Guarantee system in the world;
  • our ridership has grown 9% since last year; and
  • our customers – you! – are satisfied with GO, with 80% saying they would recommend GO to a friend or colleague.

The above list is only a snapshot of GO’s achievements.

None of this would be possible without you. Customers told us what they wanted, we listened, and together we won! We’d also like to recognize the dedication of our employees, and the strong support of our Board of Directors, local and regional partners, contractors and suppliers, and the Province of Ontario. Our combined focus is to continue to provide the best possible service to residents of the Greater Toronto and Hamilton Area.

American Public Transportation Association awards are given to individuals and organizations that have made outstanding contributions to improving public transit in North America and demonstrate leadership and excellence. APTA has more than 1,500 member organizations from across North America and Mexico.

United Way

GO Transit is a proud supporter of the United Way. GO is committed to supporting causes that matter to customers, employees and local communities. The aim is to make a real difference in the lives of people in need through donations and the volunteer spirit of our customers and employees.

United Way

Railways in your community

GO Transit manages over 270 km of Metrolinx-owned railway corridors, corresponding to about 64 per cent of the total railway network that GO Trains regularly operate over. By keeping these corridors and the nearly 500 km of track they contain properly maintained, GO Transit’s Railway Corridors staff help ensure that every week approximately one million train passengers get where they need to be going, safely and reliably.

Learn more

Service Updates At a Glance

LinesStatus
Lakeshore WestOn Time
Lakeshore EastOn Time
KitchenerOn Time
StouffvilleOn Time
Richmond HillOn Time
BarrieOn Time
MiltonOn Time
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