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frequently asked questions
Select the topic you are interested in: Back to topAccessible service (including companions and specially trained dogs)Visit our Accessibility section. What if I need assistance while travelling? A passenger with disabilities needing a companion and/or a specially trained dog for assistance may bring either or both along free of charge. If you are bringing a companion for assistance, your GO ticket seller can endorse your single-ride or day pass as a "party ticket." It will be marked so two people can ride with one ticket or pass. What if I run into an emergency while using GO service? Visit Safety and Security for details. AnimalsMay I bring my pet on the GO Train or GO Bus? We allow animals in enclosed, secure containers, that do not inconvenience other passengers, on board our trains and buses. Containers are not needed for seeing-eye, hearing-ear, or special-needs dogs required by passengers for independent travel. Baggage, other large objectsHow much luggage can I take on the GO Train or GO Bus? We do not have the facilities to transport large amounts of luggage; however, passengers travelling in non-rush-hour times may travel with objects that they are able to carry on. Strollers can be brought on our service anytime, but they must be collapsible to fit on the GO Bus. Will a bus driver assist a passenger with baggage? When sufficient space is available, as a courtesy, GO Transit bus drivers are requested to assist in loading and unloading articles into the underfloor compartment or into the bus. Please note: Not all GO Buses have an underfloor compartment. BicyclesWhen can I take a bicycle onto a GO Train or GO Bus? You may take a bicycle on any GO Train on a Saturday, Sunday, or statutory holiday. On weekdays, due to rush-hour crowding, you may not take them on trains scheduled to arrive at Union Station between 6:30 and 9:30 a.m. or depart from Union Station between 3:30 and 6:30 p.m. Bicycles are also prohibited inside Union during those times. To see if your station has a bicycle rack, visit Stations and Stops. Bicycles are not allowed on wheelchair-accessible train cars or on GO Buses (on the buses, a folding bicycle in a proper carrying case can be put in the underfloor luggage compartment if the bus has one). Can I bring an electric bicycle onto a GO Train or GO Bus? Power-assisted electric bicycles (e-bikes) that display a manufacturer’s label and meet federal motor vehicle safety regulations are permitted on GO Trains. Electric bicycles are subject to the same rules as conventional bicycles, as outlined above. Where should I put my bicycle on the train? Four bicycles fit on each regular GO railcar, two just inside each set of doors. Buses - waiting at GO Bus stopsWhen waiting at a bus stop or shelter, it's important to make sure the GO Bus
driver sees you. DelaysWhat if my train or bus is delayed? GO makes every effort to maintain published schedules; however, we are not able to guarantee that service disruptions or schedule changes will not occur due to uncontrollable circumstances such as accidents, road and track conditions, or weather. GO Transit may modify schedules without notice, and cannot accept responsibility for any delays or resulting inconvenience which may occur. Group travelI have a large group of 15 people. What should I do? When a group of 15 or more passengers is planning to travel on GO service, we require 24 hours' notice. GO Transit’s call centre will take your details. Contact us for more information. Will you guarantee the service if I register my group in advance? We make every effort to accommodate large groups, but we cannot guarantee sufficient space. Can the tickets for group travel be purchased in advance? Two-ride or 10-ride tickets may be purchased anytime. Single-rides or day passes are sold on the day of travel only, and groups must be at the station at least 30 minutes ahead of the scheduled departure time. Visit Fares and Tickets for more information. What about a group of school children? A group of 20 or more children under 12 years old or attending elementary school may travel on a group ticket. The rate per child is the regular child fare (half the adult fare). The group ticket must be purchased on the day of travel at least 15 minutes before departure. You must have adequate supervision. Adults pay the regular fare. We require 24 hours' notice and there must be space available. GO Transit’s call centre will take your details. Contact us for more information. Lost & FoundWhere is your Lost & Found? All lost articles are handled through our Lost & Found department at the Customer Service Centre in Union Station. All items must be claimed through Lost & Found. Union Station, 140 Bay St., Toronto Lost ticketsWhat happens if I lose my ticket? GO cannot reimburse customers for lost, misplaced, or stolen tickets. Phone calls from the GO TrainCan I make a telephone call from a GO Train? Passengers may use their cellular phones on GO Trains, but please be courteous to those around you. Refunds on GO tickets and passesCan I get a refund on rides I haven't used? GO Transit offers refunds on unused portions of 10-ride tickets and monthly passes. These are the only ticket types that are eligible for refunds. Please see the How GO fares work page for more information. Renseignements en françaisDes renseignements téléphoniques sont disponibles 24 heures sur 24. L'information automatisée est offerte en anglais, et un service d'interprétation est offert lorsque vous appelez nos renseignements téléphoniques assistés.
Appels locaux,
région de Toronto: 416.869.3200 Rollerskates, in-line skates, skateboardsIs it OK to rollerskate, in-line skate, or skateboard on the GO system? For safety reasons, we do not allow rollerskating, in-line skating, or skateboarding on GO property, including stations, terminals, parking lots, and on board buses and trains. If you have these items with you, please carry them. SeatingIf I buy a ticket, will I always get a seat? GO Transit cannot guarantee passengers a seat. Seating is offered on a first-come, first-served basis. SmokingMay I smoke on a GO Train or GO Bus, or at the station? To go along with our goal of providing safe and comfortable transportation for our customers, smoking is prohibited on all GO Transit property except areas designated for smoking. For many years, smoking has been prohibited on our trains and buses, in GO station and bus terminal buildings, inside platform shelters, and on the platforms in Union Station. Smoking is no longer allowed on any bus and train platforms or any other pedestrian areas. You may smoke in outdoor parking lots, including the kiss & ride lanes. Thank you for respecting the health and comfort of all GO passengers. Stations, phoningCan I phone my station or terminal directly? Our stations and terminals cannot receive calls from the public. Please call GO telephone information. |
