Fare Information

How GO Fares Work

The price of your GO trip is based on the distance you’re travelling and your passenger category (adult, student, senior or child). We reward loyal riders through frequent travel PRESTO discounts.

Each GO ticket or pass is valid between two specified points, called fare zones. It doesn’t matter whether you take a GO Train, a GO Bus, or a combination of the two on your trip between these two points – you may use the same ticket for travel.

For the GO Train

Getting on the train is quick and easy. You do not need to deposit or show a ticket or pass every time you ride; however, you must keep your ticket handy to show during random spot checks.

It is very important that your ticket (your proof of payment) indicates the correct fare zones. Your fare zones are printed on your ticket based on the origin and destination you told the ticket seller.

A transit enforcement officer, customer attendant, bus driver, or other proper authority can ask to see your ticket on the train or bus, or in any other fare-paid area of the GO system. If you cannot show a ticket, you are liable to be fined.

For the GO Bus

Bus drivers inspect tickets and passes when you board and exit the bus.

Where to buy

  • Tickets and passes are available from GO Train stations, GO Bus terminals, and GO Transit ticket agencies. See ticket sales hours at all GO locations.
  • GO Bus drivers (single-ride tickets, day passes, and group passes only)
    Note: Passengers travelling on GO Bus service are encouraged to purchase tickets in advance at a GO Train station, bus terminal, or ticket agency, rather than from bus drivers.
  • Automated ticket vending machines (single-ride tickets or day passes). These machines are found at most GO Train stations, and accept credit cards, debit cards, and coins*. Choose your station from a list of all GO locations to find out if it has a ticket vending machine.
    *Machines at Clarkson, Long Branch, Mimico, and Bloor GO Stations do not accept cash

How to buy

You can pay for your tickets or passes with cash (Canadian or U.S.) or traveller’s cheques. If you’re buying your tickets or passes at a GO Train station, a ticket vending machine*, or at the Newmarket, Yorkdale, York Mills, or Union Station GO Bus Terminal, you can also pay with Visa, MasterCard, American Express, or debit card.

*Machines at Clarkson, Long Branch, Mimico, and Bloor GO Stations do not accept cash

Ticket purchasing made easy

Here are some simple tips to make purchasing your ticket easier:

  • Get your PRESTO card once and load it online as you go. Easy for everyday travel, or the occassional comfort ride to an event.
  • Buy your tickets or passes at your home station or at your local GO Transit ticket agency instead of at Union Station. Make sure to check your home station’s ticket sales hours first. Check the list of stations, terminals, and ticket agencies to find out if there’s a ticket agency near you.
  • PRESTO cards are available at all staffed GO stations, select GO Bus Terminals, at GO ticket agencies and at prestocard.ca

Discounts with local transit

Many local transit systems connect with the GO Train in your community, so why not leave your car at home? You'll find out how easy it is, and how it can save you money. GO subsidizes your fare and gets you a discounted ride to or from a GO Train station on many local transit systems. Discounts are available on many local transit systems for regular GO customers.

Refunds & exchanges

Train trips delayed 15 minutes or longer - GO Train Service Guarantee

We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip.

Customers who paid for their trip using a PRESTO card can submit their claim online using the form on our Service Guarantee within seven days. Customers with single-ride tickets, or day or group passes may request a credit at GO stations by the end of the following weekday.

Some conditions apply. Learn more about the Service Guarantee.

 

Unused GO 2-ride and 10-ride tickets

GO 2-ride and 10-ride tickets were discontinued on August 1, 2012.

To convert ticket balance to PRESTO...

  • Bring your 2-ride or 10-ride ticket to any GO Train station attendant or PRESTO-enabled GO ticket agent
  • PRESTO requires a minimum load of $10 for activation. If your balance is less than $10, you can simply pay the difference when converting.
  • Option available until December 31, 2015
  • Learn more about PRESTO.
  • Determining the balance:
    • 2-ride ticket - full ticket price* if unused, 1/2 of ticket price* if one ride has been used
    • 10-ride ticket - 1/10th of ticket price* per the number of unused rides

*Ticket price is the original purchase price printed on the ticket

To exchange a balance of one or two rides for an equivalent single-ride ticket or day pass...

  • Bring your 2-ride or 10-ride ticket to any GO Train station attendant.
  • Only applicable for same-day travel.

Remembrance Day - Veterans ride free

On November 11, we will offer free GO transportation for veterans and their companion. Veterans are asked to identify themselves by wearing their medals, beret, blazer, uniform, or other similar belongings while travelling. Immediate family members of deceased veterans may also ride for free if carrying something to identify their relations to the late veteran, such as service papers or an identification card.