Bypass navigation and go to content

West Toronto Diamond Grade Separation: Community Comments Log Archive

Comments Log December 7 to December 31, 2009

Date
Received
Response
Date
Received
By
Comments Action Zone
9-Dec-09 9-Dec-09 On-site Liaison Complaint of roof leaking Assistance provided to clean up water and to work with owner of building to mitigate leaking B
9-Dec-09 9-Dec-09 On-site Liaison Complaint of wall leaking Assistance provided to clean up water and to mitigate leaking. D
11-Dec-09 11-Dec-09 On-site Liaison Emailed comments on the webpage and offered some suggestions Emailed thanks and forwarded suggestions to GO. Suggestions being incorporated. Unknown
14-Dec-09 14-Dec-09 On-site Liaison Called to inquire about next steps in filing claim for property damage Explained process. D
15-Dec-09 15-Dec-09 On-site Liaison Emailed three times asking: "If the community is not satisfied with the current measures, will GO Transit continue to look at other methods (for noise mitigation)" Responded to resident's multiple emails that "Currently, GO is not looking at alternative mitigation measures as it is focused on addressing the orders recently issued by the CTA." Outside Study Area
15-Dec-09 15-Dec-09 On-site Liaison Called MRC to inquire about increase in noise. Resident informed of current position of pile drivers. Activity currently in Zone D near where resident lives. Informed resident that impact hammers had been depowered and that vibration levels were being monitored. Link provided to GO website where daily construction activities would be posted. Outside Zone D
16-Dec-09 16-Dec-09 On-site Liaison Emailed concern that GO is not honouring the "spirit" of the CTA by continuing to use the impact hammers until Dec. 21. Responded that methods ordered by CTA would be in place by their assigned dates. Outside Study Area
18-Dec-09 18-Dec-09 On-site Liaison Commented on the "new technology" being used. Stated that she preferred the impact hammer. The vibro is too "rattling" and "disconcerting." Resident was informed that vibrations from PTC vibro. D

No comments were received during the week of January 4 - January 8, 2010.

Comments Log from January 11 to January 15, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
11-Jan-10 11-Jan-10 On-site Community liaison Complaint of leaking in ceiling Handyman to inspect. Leaking from flaw in pipe. Leak repaired as a courtesy. B
12-Jan-10 12-Jan-10 On-site
Community liaison
Resident felt vibrations in their house, which caused them physical and personal disruption and irritation. Responded to email to let resident know that PTC vibro being used in Zone D close to the resident's home and advised that the equipment being used was so-ordered by the CTA. Told resident that the contractor is finishing sheet piling. D
12-Jan-10 12-Jan-10 GO call centre forwarded to on-site community liaison Complaint that leaking in resident's house above the windows was from the construction activities. Contacted resident by phone. Reminded resident that four attempts have been made to inspect the issue and each time, the resident was either not available or could not be contacted. Inspection of property once again to be arranged and resident to be available for inspection to be done. D
12-Jan-10 12-Jan-10 On-site community liaison Complaint that contractors using pile-driver. Resident asserts that CTC says that pile-drivers are forbidden by the CTA. Informed resident that the contractor is using the pile-driver to "chase" pile, and that the CTA allows that the pile-drivers be used to chase piles with noise mitigation devices. D
12-Jan-10 12-Jan-10 On-site community liaison Complaint that bricks coming loose around new window. Handyman to inspect. Homeowner in agreement to contact window installation company. Brickwork loose due to poor installation. B
15-Jan-10 15-Jan-10 On-site community liaison Complaint that noise from vibro is irritating. Responded by phone that the contractor is doing sheet piling with PTC vibro. D
15-Jan-10 15-Jan-10 On-site community liaison Called to enquire if project is using new technology. Responded that the PTC was being used to install sheet piles. Outside Study Area
Comments log - January 18 - January 22, 2010
Date
Received
Response
Date
Received
By
Comments Action Zone
20-Jan-10 21-Jan-10 On-site Community liaison Emailed concern that GO has not implemented CTA required noise and vibration plan. Wanted to know if GO could support claim that mitigation measures reduced noise by impact hammers by 50%. Questions regarding Davenport Diamond, electrification, and ARL. Explained that GO still waiting for CTA approval of plan. Indicated that measurements to support claim were taken and submitted as part of GO's CTA response. Provided links to GO's website regarding questions outside of WTD scope. Outside Study Area
21-Jan-10 21-Jan-10 GO Executive and On-site
Community Liaison
Emailed to register disappointment with GO/Metrolinx's request for a review of CTA December Order. Acknowledged disappointment. Stressed that GO is working hard to meet the needs of both the junction and larger community. Outside Study Area
21-Jan-10 22-Jan-10 On-site Community Liaison Emailed to express disappointment that recent community update and request for a review of the CTA December Order doesn't acknowledge the project's impact on the immediate community. Acknowledged disappointment. Provided a link to GO's website for more information.   A
21-Jan-10 22-Jan-10 On-site Community Liaison Emailed description of home during pile driving activities. Acknowledged email and noted that installation activities have been out of the resident's area since late summer. Informed resident that impact hammer would be used in their zone for chasing in compliance with the CTA. Left voicemail asking resident to call. The vibrations felt by the resident were from installation using the PTC vibro in late August and that the resident's complaint regarding the PTC vibro was logged then. A
21-Jan-10 21-Jan-10 GO executive and On-site Community Liaison Wanted to know why Minister of Transportation's Office was not in contact. No response. Question not directed to project. Outside Study Area
22-Jan-10 22-Jan-10 GO Executive and On-site Community Liaison Wanted to know if other politicians would demand action from Minister of Transportation.  No response. Question not directed to project. Outside Study Area
Comments log from January 25 to January 29, 2010
Date
Received
Response
Date
Received
By
Comments Action Zone
25-Jan-10 25-Jan-10 On-site Community liaison Resident asked if elements of the CTA order would not be followed during the interim stay. Responded that impact hammers would be used to install piles while interim stay is granted and that GO is complying with all other orders. Outside Study Area
25-Jan-10 27-Jan-10 GO Executive and On-site
Community Liaison
Comments in reference to another GO project. Email acknowledged. Comments directed to appropriate project team. Outside Study Area
26-Jan-10 27-Jan-10 GO Executive, forwarded to On-site Community Liaison Emailed with questions about construction methods. Acknowledged email and forwarded link to website for more information. B
26-Jan-10 26-Jan-10 On-site Community Liaison Called to complain that residents not notified of impact hammer use to install piles. Advised resident of flyers that had been delivered door-to-door. Flyers provided information about use of impact hammers during interim stay. Apologized for inconvenience. D
26-Jan-10 26-Jan-10  On-site Community Liaison Called to enquire about activities in area during interim stay. Provided detailed explanation to the resident regarding piling activities. Agreed to provide weekly updates to the resident. D
27-Jan-10 27-Jan-10 On-site Community Liaison Emailed to enquire if respite options still available. Responded that GO will continue offering respite support. Resident will continue to work with on-site liaison. D

Comments Log February 1 to February 5, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
1-Feb-10 2-Feb-10 GO Communications forwarded to On-site Community Liaison Asked why pedestrian access continues to be closed at Junction Rd. Emailed explaining that work at Junction Rd. taking longer than anticipated and that pedestrian access is closed for safety reasons Outside Study Area
1-Feb-10 1-Feb-10 On-site Community Liaison Called and emailed thanks for continued respite options. Respite options extended. D
2-Feb-10 2-Feb-10 GO Executive forwarded to On-site Community Liaison Asked why pedestrian access continues to be closed at Junction Rd. Emailed explaining that work at Junction Rd. taking longer than anticipated and that pedestrian access is closed for safety reasons. B
2-Feb-10 2-Feb-10 GO Communications forwarded to On-site Community Liaison Reported that construction trucks using residential streets. Informed resident that contractor notified and trucks not to use residential streets. Street cleaners sent to clear debris. A
2-Feb-10 2-Feb-10  On-site Community Liaison Called to report some cracking.  Appointment booked for inspection. D
2-Feb-10 2-Feb-10 On-site Community Liaison Called looking for information on the project and requesting permission to film on site. Detailed explanation of current activities provided. Recommended best location for filming and cautioned that access to site denied for safety reasons. Outside Study Area
3-Feb-10 3-Feb-10 On-site Community Liaison Emailed to complain about extended closure of Junction Rd. Responded explaining that road closure not extended but closure of access to pedestrians extended for safety reasons. Address withheld
4-Feb-10 4-Feb-10 On-site Community Liaison Emailed to express frustrations regarding road closures. Would like to see the project work finished "sooner rather than later." Thanked resident for email and support and apologized for inconvenience. Outside D
4-Feb-10 4-Feb-10 GO Executive Emailed complaint that impact hammers being used, and that community not informed of the work Responded explaining that impact hammers being used for chasing in compliance with the CTA, and that work schedule is posted on GO website. B
4-Feb-10 4-Feb-10 GO Communications forwarded to On-site Community Liaison Emailed complaint of impact hammers being used. Responded explaining that impact hammers being used for chasing in compliance with the CTA order. A
4-Feb-10 4-Feb-10 On-site Community Liaison Called to report that complaints have been received regarding use of impact hammers. Responded explaining that impact hammers being used for chasing in compliance with the CTA order. Outside Study Area
4-Feb-10 4-Feb-10 On-site Community Liaison Called asking that we log  request for municipal tax break. Responded that comments would be logged. Visit with resident scheduled. C
4-Feb-10 4-Feb-10 On-site Community Liaison Commented on pile drivers working in area. Was happy to hear work taking place. Responded explaining that impact hammers being used for chasing in compliance with the CTA order. Explained that schedule now delayed. A
5-Feb-10 5-Feb-10 On-site Community Liaison Emailed two profane messages regarding GO and construction. Emails logged and archived Address withheld
5-Feb-10 5-Feb-10 On-site Community Liaison Called for update on project. Expressed concern that CTA decision extending work in Zone D. Provided detailed explanation of current work in compliance with CTA. Told resident that schedule will be delayed because of quieter, but lower production machinery. D

Comments Log February 8 to February 12, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
6-Feb-10 6-Feb-10 GO Executive Claimed several complaints were received reporting impact hammer used after 4 p.m. previous day. Verified that reports were false, and that the impact hammer was not used after 2 p.m.; Giken was in operation until 7 p.m. in compliance with CTA order. Asked that resident's contact info be forwarded to follow up.  Outside Study Area
11-Feb-10 11-Feb-10 On-site Community Liaison Inquired if Junction Road closure would be extended. Responded that road will be opened at the end of February. D

Comments Log February 15 to February 19, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
18-Feb-10 18-Feb-10 On-site Community Liaison Asked why construction stops and starts. Would like to see contract completed as soon as possible. Offered to speak on behalf of neighbours who support project. Provided detail explanation of current schedule and compliance with CTA order. Thanked resident for continued support. D

Comments Log February 22 to February 26, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
22-Feb-10 22-Feb-10 On-site Community Liaison Emailed profane message expressing opinion on the current construction methods. Emails archived. Address withheld.
23-Feb-10 23-Feb-10 GO call centre forwarded to On-site Community Liaison Wanted contact to submit a claim. Explained claim's process. Appointment booked for outreach visit. D
23-Feb-10 23-Feb-10 On-site Community Liaison Called about noise and vibration. Provided explanation related to use of PTC vibro being used to install east wall piles, that the work would be intermittent for two weeks in compliance with the CTA order. D
25-Feb-10 25-Feb-10 On-site Community Liaison Emailed to enquire if respite options are still available. Responded that GO will continue offering respite support. D
25-Feb-10 25-Feb-10 On-site Community Liaison Called about vibration. Explained that PTC vibro is being used to install 19 piles in compliance with the CTA order. D
25-Feb-10 25-Feb-10 On-site Community Liaison Called to report that several employees expressed safety concerns from vibrations. Also expressed fear that vibrations will affect equipment. Explained that PTC vibro being used to install 19 piles in compliance with the CTA order. Meeting arranged with management. D

Comments Log March 1 to March 5, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
01-Mar-10 01-Mar-10 On-site Community Liaison Enquired about claims process. Explained claims process. Asked that resident is given contact information for liaison to follow up. B
01-Mar-10 01-Mar-10 Metrolinx Communications forwarded to On-site Community liaison Enquiry on behalf of resident regarding clais process. Explained claims process. Asked that resident is given contact information for liaison to follow up. Outside Study Area
02-Mar-10 02-Mar-10 On-site Community Liaison Believes compensation should be offered to residents who are inconvenienced by the construction. Explained that claims process needs to be followed. Offered handyman to fix any cosmetic issues. All offers of help were rejected. C
02-Mar-10 02-Mar-10 On-site Community Liaison Called about noise and vibration. Commented that vibration worse than pile drivers. Explained that PTC vibro being used to install piles D

Comments Log March 8 to March 12, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
09-Mar-10 09-Mar-10 On-site Community Liaison Interested in buying home along GTS corridor and was looking for information on GTS expansion project. Referred caller to member of Georgetown South (GTS) project team. Outside Study Area
09-Mar-10 09-Mar-10 On-site Community Liaison Asked that handyman be sent to his home to look at some cracking. Handyman met with resident and will fix cracking. D
10-Mar-10 10-Mar-10 On-site Community Liaison Enquired about claims process. Explained claims process. D
11-Mar-10 11-Mar-10 On-site Community Liaison Wanted an inspection of property. Inspection of property arranged. D

Comments Log March 12 to March 19, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
12-Mar-10
*after end of business day
12-Mar-10 On-site Community Liaison Enquiry about when project would be finished.  Outlined project details and projected completion dates Outside Study Area
12-Mar-10 12-Mar-10 On-site Community Liaison Complaint about noise and vibration and commented that the vibration was worse than pile driving activity. Explained that vibratory hammer was being used in the area but work in the area would be completed mid-week. Explained that the use of the vibratory hammer was part of CTA order. Respite was offered but caller declined. D
16-Mar-10 16-Mar-10 On-site Community Liaison Called to reschedule courtesy work and commented on the poor condition of Old Weston Road. Rescheduled courtesy appointment. Explained that road has been temporarily reinstated and won't be permanently reinstated until July. D

Comments Log March 22 to March 26, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
22-Mar-10 24-Mar-10 On-site Community Liaison Enquired about expanded GO service to Guelph Directed questions to GO website and contacts. Outside Study Area
23-Mar-10 24-Mar-10 On-site Community Liaison Enquired about expanded GO service to Kitchener area Directed questions to GO website and contacts. Outside Study Area
24-Mar-10 25-Mar-10 On-site Community Liaison Questions regarding Davenport Diamond Grade Separation Directed questions to GO website and contacts Outside Study Area
25-Mar-10 25-mar-10 On-site Community Liaison Requested a VIA train ticket as compensation Offered other permissible options which were declined. Explained that VIA and GO are separate entities. B

Comments Log March 29 to April 1, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
29-Mar-10 28-Mar-10 On-site Community Liaison A phone call request for handy man to look at damage. Handy man inspected home. Response from homeowner pending. C
31-Mar-10 31-Mar-10 Councilor Palacio's Office forwarded to GO executive, forwarded to On-site Community Liaison Wrote letter expressing concern over vibrations from equipment, dust, property inspection, and compensation. Detailed meeting with resident to explain both the claims and inspection processes. Vibrations would be sporadic but work being done follows CTA orders. Arranged for street cleaning. D
31-Mar-10 31-Mar-10 On-site Community Liaison Visit to outreach office to discuss property. Provided copies of documentation previously mailed. A
01-Apr-10 01-Apr-10 On-site Community Liaison Call about dust build up on streets. Arranged for street washing and sweeping. D

No comments were received the week of April 5 o April 9, 2010.

Comments log from April 12 to April 16, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
14-Apr-10 14-Apr-10 On-site Community Liaison Called and expressed concern of excess dust in the area. Explained that the site was being regularly cleaned with water trucks to keep dust to a minimum. B
15-Apr-10 16-Apr-10 On-site Community Liaison Called with questions about a high-pitched whistling noise. Investigated the noise and determined it was a sound coming from the use of the PTC vibratory hammer (CTA mandated) D

No comments were received the week of April 19 to April 23, 2010.

Date
Received
Response
Date
Received
By
Comments Action Zone
27-Apr-10  27-Apr-10 GO Head Office forwarded to On-site Community Liaison Enquired about lighting and generator use in the construction compound throughout the night. Explained that security guard did not show up for work and that lights were kept on for security reasons. D
29-Apr-10 29-Apr-10 On-site Community Liaison Commented on safety issues at intersection of Old Weston and Junction Roads: no lighting and poor road conditions.  Explained that project did not remove any street lights, that city has approved current roadwork, that road will be restored to previous condition after work is complete in late July. D
29-Apr-10 28-Apr-10 On-site Community Liaison Enquired about lighting and generator use in the construction compound throughout the night. Explained that security guard did not show up for work and that lights were kept on for security reasons. D
29-Apr-10 29-Apr-10 On-site Community Liaison Enquired to see if the contractor could level the earth by bordering fenceline. Contacted contractor to have earth graded by owner's property. B

Date
Received
Response
Date
Received
By
Comments Action Zone
3-May-10  3-May-10 GO Head Office forwarded to On-site Community Liaison Enquired about who was leasing property at north end of project site. Enquired as to the future development of leased property.  Explained that property leased for contractors until the fall of 2010. Explained that property under lease and that we have no knowledge of future development plans. Outside Study Area

Date
Received
Response
Date
Received
By
Comments Action Zone
13-May-10  13-May-10 On-site Community Liaison Enquired about recent vibrations. Expressed concern that vibrations will cause damage. Explained that the work being done is with vibratory hammers, and that the vibrations are being monitored and are posted on the website. C
14-May-10 14-May-10 Construction Managers forwarded to On-site Community Liaison Enquired about recent vibrations. Expressed concern about vibrations causing leak in basement. Explained that the work being done is with vibratory hammers, and that the vibrations are being monitored and are posted on the website. C
14-May-10 14-May-10 On-site Community Liaison Enquired about recent vibrations. Explained that the work being done is with vibratory hammers, and that the vibrations are being monitored and are posted on the website. C
14-May-10 14-May-10 On-site Community Liaison Enquired about recent vibrations. Explained that the work being done is with vibratory hammers, and that the vibrations are being monitored and are posted on the website. B
No comments were received during the following weeks:
May 17 to May 21, 2010
May 24 to May 28, 2010
May 31 to June 4, 2010
June 7 to 11, 2010
June 14 to June 18 2010
June 21 to June 25, 2010
June 28 to July 2, 2010
July 5 to July 9, 2010
July 12 to July 16, 2010

Comments log from July 19 to 23, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
22-Jul-10 22-July-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work uses vibratory hammer and vibration levels are being monitored D
22-Jul-10 N/A On-site Community Liaison Inquired about noise and vibration Resident did not leave phone number D
23-Jul-10 23-Jul-10 On-site Community Liaison  Inquired about claims process Provided information about claims process D
23-Jul-10 23-July-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work uses vibratory hammer and vibration levels are being monitored C

No comments were received from August 2 to August 6, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
27-Jul-10 27-Jul-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work uses vibratory hammer and vibration levels are being monitored D
28-Jul-10 28-Jul-10 On-site Community Liaison Inquired about duration of road closure Explained that current work requires road closure to ensure the safety of residents D

Comments log from August 9 to 13, 2010

Date
Received
Response
Date
Received
By
Comments Action Zone
9-Aug-10 9-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. N/A
9-Aug-10 9-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. D
9-Aug-10 9-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. A
10-Aug-10 11-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. C
11-Aug-10 11-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. A
13-Aug-10 13-Aug-10
Consultant
Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. B
13-Aug-10 13-Aug-10 Consultant Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored.  

Comments log from August 16 to August 20, 2010
Date
Received
Response
Date
Received
By
Comments Action Zone
17-Aug-10 17-Aug-10 On-site Community Liaison Inquired about noise and vibrations Explained that current work requires intermittent use of impact and vibratory hammer and that vibration levels are being monitored. A
17-Aug-10 17-Aug-10 On-site Community Liaison Inquired about general work schedule Explained that current work requires intermittent use of impact and vibratory hammer and that project history is available on the website. Outside of area

Comments log from August 30 to September 3, 2010
Date
Received
Response
Date
Received
By
Comments Action Zone
2-Sept-10 3-Sept-10 On-site Community Liaison Inquired about road closure Explained that current work requires full road closure for safety reasons and that the road is expected to reopen on
September 30, 2010
Outside of area
3-Sept-10 3-Sept-10 On-site Community Liaison Inquired about road closure Explained that current work requires full road closure for safety reasons and that the road is expected to reopen on
September 30, 2010
A