#GOSTORIES

Here at GO, we pride ourselves on being a part of so many lives. We hear stories from our riders, our staff and the community and we’re sharing those with you, hoping you’ll share a story back with us.

A Happy Mistake

Customer Attendant Gino Perri was working this week on the Lakeshore East GO train, when he came across a case of Girl Guide cookies. Now he loves cookies as much as anyone, but he thought right away of the Girl Guide who had forgotten them and how important it was to get them back to her.

He picked up the box to make sure it found its way to the Lost and Found and, in the meantime, made a call to the Girl Guides Head Office to let them know he found the missing cookies. He spoke with the Cookie Administrative Assistant of the Girl Guides of Canada (what an awesome job!) and they began making arrangements to return the lost cookies, when Gino’s inner cookie monster won out and he decided he would simply buy them all to save them a trip!

“Gino went above and beyond to purchase the cookies in support of Girl Guides of Canada and we want to express our appreciation for the excellent service provided,” the Cookie Administrative Assistant said.

Gino is going to make a lot of friends around the office with all of those extra cookies to share thanks to a hard-working Girl Guide’s very happy mistake!

Life Lessons

"It was one of those days that I missed my GO Bus to downtown Toronto. I was really mad at myself for missing the bus, but something incredible happened during my 40 minute stay at the GO station. I met an old wise lady who taught me the best lesson of life.

She told me to live my life and don’t let small things take my happiness away. This life is short so fill your life with love and laughter.

I knew it was in my destiny to meet this great woman. I can never thank her enough!"

- Bushra N., Milton line

MILLION-TO-ONE ODDS

"The twist of this whole story is that the dog made it home that night... It's a million-to-one odds shot that she survived."

- Jonathon, Conductor

Watch the Miraculous Dog Tail video here.

RADIO COREY

"Corey, our awesome and hilarious Customer Service Ambassador, announced almost every stop on our way home like a radio host. When he said, 'This next station stop is a classic and unforgettable. Oakville will be our next station stop,' I couldn't stop laughing. It made my night - and the nights of my friends and everyone else in my car. I went to the accessible coach because I really wanted to meet this guy and asked if he could say something fun for Appleby. Corey said he'd see what he could do and as we came toward our stop, he announced, 'Our next station stop goes out to a group of listeners in the front of the train who seem to be having a good time tonight and are enjoying this program. Thank you very much! Appleby will be our next station stop.' When we heard that, my friends and I smiled and gave each other high fives. Corey is the coolest!"

- Ian M, Lakeshore West

THE TRUEST FORM OF MULTITASKING

"I draw anything and everything on the train. I've drawn a webcomic, a graphic novel, video game art, tattoo drawings, no actual tattooing on the train (haha) and a few commissioned pieces of art. I meet and talk to people fairly regularly. They see me working and ask about what I'm doing and if they can see my drawing. The train offers people a chance to do something, while they are doing something. Be it reading, working on their laptop/tablet, sleeping or drawing, all the while, getting to work. It really is the truest form of multitasking."

William Kimberley, Lakeshore East

A Father's Thanks

At my daughter's stop, your bus driver asked her if someone was picking her up and my daughter said that she had a car in the lot. The driver said she would wait until my daughter got in her car, and only as she exited the GO lot did the driver leave. As a father - and retired police officer - I am thankful that driver took the time to wait and ensure my daughter left safely.

- Nick

A True Gentleman

Rushing to the coach, I frantically tapped on the window, mouthing to the Customer Service Ambassador Jim that I had dropped my wallet before disembarking. Since it wasn’t an emergency, he of course could not reopen the doors, but before the train pulled away, he asked me which coach I was on. I let him know it was about 3 coaches back, but that was all there was time to specify. When I got home, I began going through the process of enumerating what cards I would need to cancel. It had everything in there, as one might expect: driver’s license, health card, access cards, credit cards -- you name it -- even irreplaceable images of my wife & kids. I had only got as far as cancelling my PRESTO card when the doorbell rang. I was ecstatic to find that Jim had made a personal journey after the train had reached Lincolnville to return my wallet in Markham. He saved me from significant distress and colossal inconvenience that evening. He’s a true gentleman, and a personal hero of mine.

David - Stouffville line

Two Extra Minutes

Four years ago today I planned a trip from Hamilton to St. Catharines for a job interview. I purchased my ticket in advance and I was about to board the bus when your driver informed me that it was the wrong ticket. I told him that I did not have time to get a new ticket because I had to make it to my interview. He said he would wait and allowed me to run in, buy a new ticket and board his bus.

Because of him I got to my interview on time, I got the job, I met my husband, and now we have a baby girl together.

He did not have to help me, but out of the kindness of his heart he did. I am so thankful for the outcome of those extra two minutes he allowed me.

Amanda Marie - GO Bus Rider

Congratulations, Calvin!

On October 6, 2017, Calvin Rae, a loyal GO Transit customer of 35 years, took his last GO train ride into work. Calvin started taking the GO bus in January 1982, when he began commuting from Markham to a new job in Toronto. When he and his wife bought their first home in 1984, he continued to use GO buses to commute from Goodwood to Toronto, leaving the family car at home. When his family moved again in 1987, Calvin continued to use GO Transit’s bus service, and later the GO train, from Stouffville to Union Station, and has done so nearly every workday since, often taking the opportunity to read or catch a quick nap. Calvin's ridership represents thousands of kilometers traveled on GO Transit's buses and trains. His son Matthew tells us,

"I remember many times waiting at the end of our street, watching for the GO bus to drive up Main St and drop him off after a day at work."

Earlier this month, we had the privilege of recognizing his loyalty. Enjoy your retirement, Calvin! Best wishes from all of us at GO Transit.

Friday Night’s Alright

When I realized I’d forgotten my wallet, I knew there was only one place it could be. Luckily for me the train was parked overnight in Georgetown. The technician working on the trains was actually just finishing his shift and walking out to his car. I really didn’t want to inconvenience him on a Friday night. It would have been entirely understandable if he didn’t help me.

He was very pleasant despite the not so pleasant circumstances.

He got his keys and turn on the engine so the doors could open, allowing me to go grab my wallet. I really appreciate what this gentleman did to help me out, in world full of busy people it’s really great to see someone willing to go the extra mile to help out someone else.

Nick - Georgetown train

A Good Deed Returned

…Even though I felt fine [after donating blood], I almost blacked out and I felt overwhelmingly sick when I reached Square 1. Another passenger told the bus driver that I was ill and he was tremendously helpful. He kept me on the bus while I called my dad and together we waited for him to come and get me.

Your driver turned a scary situation into something bearable.

Alysha - York University Bus Rider

We love Canada

My family and I are from Barbados and recently visited Niagara Falls. We were tourists, on board the GO bus that left Niagara-on-the-Lake around 8:30 p.m. We had to make a transfer at the Burlington carpool lot to catch a GO Bus to Mississauga Square One.

Driver Charles Todd
Your driver, Charles Todd, would not let us wait alone in the cold and dark but kept us safe and warm aboard his bus until the other one arrived.

We didn’t even have to ask him. Because of his kindness, we love Canada even more.

Kareem - Niagara Falls Bus Rider

Bus Time is Nap Time!

I just started taking the GO bus in September when I started at York University. I was very apprehensive because not only am I claustrophobic, I was in a car accident last year where I was hit by a truck while I was driving. Needless to say, I'm extremely nervous when I am a passenger in a vehicle now.

I take the 48B every morning (Mon-Thurs) and sometimes the 48. I would like to commend your exceptional driver. He gets us to our destination so safely that despite my unease, I take a morning nap.

Tashan - York University Bus Rider

Just in time

Ted Davis works in the Plant Utility department at GO and was setting up with his salt crew at Burlington on a very chilly night.

The temperature was -12 with a wind chill of -20, when he heard continuous screams of “help me” in the distance.

The crew followed the screams, through the parking lot, past a fence and into a yard where they encountered a 10 foot security fence. The crew found a man wearing only a t-shirt on top of an RV in the yard. Ted immediately phoned 911, when the police and EMS team arrived on site, Ted offered his assistance and tools to the police officers to gain access to the yard. The man in distress was treated and taken to hospital. Another 15 minutes exposure to the elements could have proven disastrous. Thanks to Ted Davis, this individual was found and rescued just in time.

Share your story. We bet it's a good one!

Contact us at stories@gotransit.com

The shuttle buddy

I have never complained or written at all in all my 20+ years of taking GO service. Tonight I am breaking my silence. I was waiting for the SRT at Kennedy Station to ultimately catch a GO shuttle to Pickering due to some system issues that day. I spotted a good looking gentleman in the crowd wearing a GO jacket and a card around his neck. I walked over and told him that he was a brave man for wearing that jacket this afternoon.

I'm sure my tone was less than pleasant. He smiled at me and said that quite to the contrary, he was proud to wear the jacket and especially on an afternoon like this. He asked me if I needed help. I told him that I was tired and hungry and just wanted to get home.

He asked me where I was headed and I told him Whitby. He said he was going there as well and that he will be my shuttle buddy.

That made me chuckle. He then excused himself and said he would be right back. About 5 minutes later he came back with bottles of water and chocolate bars.

He said it was the best he could do on such short notice. This is what service and caring is all about.

I didn't expect or ask him to do this. He just acted. I am a good read of people and could tell that he really cares about people and that is rare these days. What would have been a terrible journey home turned into probably one of the most enjoyable commutes I have had.

Your employee was telling me stories and jokes the entire ride to Whitby. I never laughed so much. By the time we reached Whitby, he had an audience of about 20 passengers hanging on his every word.

What a superstar you found in this employee. Good help is hard to find and you hit the jackpot with this one.

His name is Scott Wells and he mentioned he works in customer service. No kidding. Mr. Wells is the definition of customer service. Shake his hand. He deserves it for his above and beyond performance this afternoon.

Jonathon – Lakeshore East

Our Hero

On the 10th of December 2015, Transit Safety Officer Sean Wilson was working his dayshift at 9:00am in Mississauga when he received a call from a passing train crew about a woman that was walking along the train tracks. When TSO Wilson arrived at the area, the woman was not in the location initially reported. He drew upon his expert knowledge of the rail corridor and located a second point of entry onto the tracks, he now could see in the distance a person lying on the tracks between the rails. He immediately placed an emergency radio call to halt all train traffic in the area, however it was too late and an eastbound train was bearing down on their location at a high rate of speed.

Officer Wilson took quick action, he physically removed the woman from the rail, 30 seconds later the approaching train passed safely by them.

Our Transit Safety Officers are trained extensively on the dangers of trains and the railway corridor, they are taught that anytime can be train time. They are trained in first aid and mental health issues, Sean knew from his training that he must assess and act to remove the most immediate threat. Sean conducted a quick assessment of consciousness, airway, bleeding and he found her to be uninjured. Sean Wilson took control, saved a life, and instantly became a hero to so many of us.

LOST THEN FOUND

My daughter left her purse on the GO bus from Hamilton to Toronto on Saturday at 11:45 pm. In an attempt to find her purse, we drove to Yorkdale at midnight and found a GO bus with a very kind driver. She helped my daughter, made a phone call, and gave her advice on how to proceed. The next morning, a woman at GO’s Lost and Found took the report, was very helpful and did exactly as she promised.

Within 2 hours of filing the report she had called us back to let us know my daughter's purse was already at Union Station. I was very surprised that the purse could be lost at midnight Saturday and already returned intact to Union Station by Sunday afternoon.

Joan from Thornhill

Always here to help

Customer service is very important to me and I also work in the Customer Service industry. I never take GO Transit so I called in for some information and got an exceptional person on the phone. She explained everything and provided me with all of the relevant information. She exceeded my customer service standards when she said “I will not leave you stranded, I’ll provide you with some alternate routes”. She was extremely patient and I now want to use GO Transit service more often based on how she treated me today.

Our new GO Rider

Safety First

I was on the GO Bus travelling from Kitchener to Mississauga when it broke down, but the driver was excellent at resolving the problem. He calmly presented us with the situation, reassured us of our safety and presented options to maximize our comfort. The replacement bus arrived quickly and we were safely escorted to the new bus.

It is this customer and safety focus that convinced me to switch from Greyhound to GO.

Clara - Kitchener Bus Rider