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Customer Service Advisory Committee

The Customer Service Advisory Committee (CSAC) is an advisory committee for GO Transit and provides for ongoing public participation in customer service improvements. This committee was established in 2008 and meets at least once each quarter. The committee consists of ten customers selected from volunteer applicants and represents a cross section of customers from different customer groups.

Full terms of reference

For more information, please select one of the topics below.

Committee Member Recruitment

At this time, there are no open positions on the Customer Service Advisory Committee (CSAC). We would still like to hear from you, so please get in touch with us at CSAC@gotransit.com.

Roles and responsibilities

  • Provide consultation and advice to GO Transit/Metrolinx staff related to customer service programs and initiatives.
  • Promote dialogue and information exchange regarding public communication of key customer issues.
  • Assist in advising on policy issues for services regarding the interests of customers.

Examples of initiatives discussed at CSAC

There are many initiatives where the Customer Service Advisory Committee have contributed feedback and participated in the development. Some of these include:

  • Passenger Charter and Key Performance Indicators
  • Installation of public access defibrillators on GO Trains
  • Electrification study
  • Fare dispute resolution process
  • PRESTO
  • Recommendations on content, design and functionality of www.gotransit.com
  • Winter preparedness plans
  • Union Station Revitalization Program
  • Customer communications plans
  • Customer Satisfaction surveys
  • Parking improvement plans
  • Platform crowding improvement plans
  • Transit Safety Officer uniforms
  • Refreshed train and bus interiors and exteriors
  • Service Guarantee
  • Implementation of Quiet Zone on trains
  • Customer Etiquette Campaign

Our CSAC meeting reports

We would like to thank past and current members for their time and contribution to help us continue to enhance our customers’ experience traveling with GO.

Questions or comments about the Customer Service Advisory Committee (CSAC)

By e-mail to: CSAC@gotransit.com

If you prefer to send a letter, please mail it to:
GO Transit CSAC
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3

Comments, questions or issues about services should be directed to the Customer Contact Centre as follows:

If you have any suggestions, or if you have had a problem with any of our services, we'd like to hear from you. By providing us with your input, you'll be helping us serve you better. Please complete the customer comment form and send it to us at GO Transit. If you need a response, please provide your name and let us know how to get in touch with you. Thank you.

We won't be able to respond to your comments right away, so please do not use this form for requests for general information about schedules, fares, or routes. If you can't find the information you need on our website, phone us at the following numbers.

416.869.3200 Toronto local calling area
1.888.GET ON GO (438.6646) long distance toll free
1.800.387.3652 TTY teletypewriters only
416.869.3525 fax

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