The Dispute Resolution program makes it easier for you to resolve
fare and parking related disputes. You can now dispute a fine directly
with GO Transit instead of with the Provincial Courts.
Putting you first, this new program is a convenient alternative to
the formal court process. It will reduce the length of time it takes to
have a ticket heard and resolved and will be done in an informal,
impartial and fair process. For your convenience you can dispute by
telephone, email, online and in person.*
If you receive a GO Transit Notice of Violation, you will now be able
to dispute it through an easy process with us directly, rather than
through the formal court process.
Online payments for GO Parking Infraction Notices or Notices of
Violation can be made by Visa or MasterCard.
Online transactions may take up to two business days to be
processed. Please allow enough time to ensure your ticket is paid by
the due date.
You can pay in-person at Union Station from Monday to Friday, 7:30
a.m. to 4:00 p.m. excluding holidays at:
Great Hall, Union Station, East Wing
61 Front Street, Toronto, Ontario
(Upper level from GO Concourse, accessible via VIA Concourse in
Great Hall, and also accessible by Front Street entrance to the
Great Hall, Union Station)
Please note that Compliance Services are not available at 20 Bay St.
When paying by mail, write the number of the Notice of Violation on
the front of your cheque or money order and make it payable to GO
Transit. Make sure to include the Notice of Violation with your
payment. Dishonoured cheques will be subject to an administrative
charge. Post-dated cheques are not accepted.
Mail your payment to:
Compliance Services Office
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Please ensure you allow enough time for your payment to arrive
before the due date. Late payments will be returned.
Note: Do not send cash by mail
Within 15 days of the date when a Notice of Violation or Parking Infraction is issued, you may request administrative review of the Notice. Upon reviewing your situation, GO Transit may vary, modify, adjust, amend or cancel the Notice. If the matter is unresolved through this process, you may choose to pay the fee or request an Administrative Hearing before a Hearing Officer.
You may request administrative review online via email by selecting the appropriate ticket image below that corresponds with your notice and filling out the subsequent form.
You may also request administrative review by phone at 416.869.3600 ext 7180, or by mail to:
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Attention: Compliance Services,
Review and Resolution Officer
A Notice regarding Non-payment will be mailed to the individual served with a Notice of Violation or in the case of a vehicle the owner of the vehicle plate if payment has not been received within 15 days of the date of infraction, or a request for administrative review has not been made. The individual named or the owner of the vehicle must pay the fee as indicated on the notice or request a review by the due date, or the fee will be affirmed without further notice.
Failure to pay may result in the individual/owner being liable for additional costs and resulting in further action which may include: referral to a collection agency, reporting to a credit bureau and further proceedings being commenced in court.
If you wish to dispute the Notice of Violation you must request
an administrative review through a review and resolution officer. If
we are unable to resolve the matter for you, you may choose to have
your matter heard before an impartial adjudicator appointed by the
Metrolinx Board of Directors to act as a Hearing Officer.
The Administrative Hearing is a process in which both you and GO
Transit will present their respective positions to an experienced
and qualified adjudicator who will give both sides an opportunity to
be heard. Once all the facts are presented the Hearing Officer will
make a determination.
The Administrative Hearing process is governed by the Statutory
Powers Procedure Act and its purpose is to provide an impartial,
simple and efficient method of resolving fare and parking disputes.
Read the Administrative Fee Dispute Resolution Process Rules of Practice (effective August 1, 2013).
For more information on the process and procedures contact us
anytime at email@example.com or by phone at (416) 869
3600 ext 7180