Did you get a fine?

The Dispute Resolution program makes it easier for you to resolve fare and parking related disputes. You can now dispute a fine directly with GO Transit instead of with the Provincial Courts.

Putting you first, this program is a convenient alternative to the formal court process. It will reduce the length of time it takes to have a ticket heard and resolved and will be done in an informal, impartial and fair process. For your convenience you can dispute by telephone, online and in person.*

If you receive a GO Transit Notice of Violation, you will now be able to dispute it through an easy process with us directly, rather than through the formal court process.

For a complete listing of Metrolinx - GO Transit bylaws, visit Rules and Regulations.

Payment online

Online payments for GO Parking Infraction Notices or Notices of Violation can be made by Visa or MasterCard.

Pay online

Online transactions may take up to two business days to be processed. Please allow enough time to ensure your ticket is paid by the due date.

Payment in person

You can pay in-person at Union Station from Monday to Friday, 7:30 a.m. to 4:00 p.m. excluding holidays at:

Compliance Services
Union Station – York Concourse (beside lost and found office)
35 York Street, Toronto, Ontario

Payment by mail

When paying by mail, write the number of the Notice of Violation on the front of your cheque or money order and make it payable to GO Transit. Make sure to include the Notice of Violation with your payment. Dishonoured cheques will be subject to an administrative charge. Post-dated cheques are not accepted.

Mail your payment to:

Compliance Services
277 Front Street West Toronto, Ontario M5V 2X4

Please ensure you allow enough time for your payment to arrive before the due date. Late payments will be returned.

Note: Do not send cash by mail

Request for administrative review

Within 15 days of the date when a Notice of Violation or Parking Infraction Notice is issued, you may request an administrative review of either Notice. Below is a link to complete an online Administrative Review. An Administrative Review can also be requested by phone, in person or by email. If the matter is unresolved through this process, you may choose to pay the fee or request an Administrative Hearing for Notices of Violations or Request a Trial for Parking Infraction Notices.

Adminstrative Review Online

Notice of Non-payment

A Notice regarding Non-payment will be mailed to the individual served with a Notice of Violation or in the case of a vehicle the owner of the vehicle plate if payment has not been received within 15 days of the date of infraction, or a request for administrative review has not been made. The individual named or the owner of the vehicle must pay the fee as indicated on the notice or request a review by the due date, or the fee will be affirmed without further notice.

Failure to pay will result in the individual/owner being liable for additional costs and resulting in further action which may include: referral to a collection agency, reporting to a credit bureau and further proceedings being commenced in court.

Administrative Hearing

If you wish to dispute the Notice of Violation you must request an administrative review through a review and resolution officer. If we are unable to resolve the matter for you, you may choose to have your matter heard before an impartial adjudicator appointed by the Metrolinx Board of Directors to act as a Hearing Officer.

The Administrative Hearing is a process in which both you and GO Transit will present their respective positions to an experienced and qualified adjudicator who will give both sides an opportunity to be heard. Once all the facts are presented the Hearing Officer will make a determination.

The Administrative Hearing process is governed by the Statutory Powers Procedure Act and its purpose is to provide an impartial, simple and efficient method of resolving fare and parking disputes.

Read the Administrative Fee Dispute Resolution Process Rules of Practice (effective August 1, 2013).

For more information on the process and procedures contact us anytime at complianceservices@gotransit.com or by phone at 416-202-4000

GO Parking Infraction

Defaulted fines

Any Parking Infraction Notices that are at the enforcement stage (plate denial) can only be paid at the Ontario Ministry of Transportation and through the Service Ontario kiosks by selecting the PAY FINES TO RENEW STICKER option.

Unpaid fines (including unpaid parking fines) filed with the Ministry of Transportation are payable to the Minister of Finance (Ontario). Payments can be made to the provincial government by mail, at a Service Ontario kiosk, or at any Ministry of Transportation office.

Parking Infraction Notices issued by GO Transit that are at the conviction stage, but not enforcement (plate denial), can only be paid at an Ontario Court of Justice, Provincial Offences Office location. Please refer to your notice of fine and due date for payment information, or make payment at the court location nearest you.

Request for trial

If you wish to contest the Parking Infraction Notice and request a trial, you must fill in the required information on the reverse of the notice, SIGN IT, and mail it to:

GO Transit Compliance Services
277 Front Street West
Toronto, Ontario M5V 2X4

Your trial notice will be mailed to you by the Ontario Court of Justice in the jurisdiction where the offence occurred.

Notice of impending conviction

A Notice of Impending Conviction will be mailed to the owner/operator of the vehicle plate if payment has not been received within 15 days of the date of infraction, or a request for trial has not been made. The owner or operator must pay the set fine as indicated on the notice or request a trial by the due date, or a conviction will be registered without further notice and the defendant will be liable for additional court costs.

Plate denial

Please be advised that once a court conviction has been recorded against a Parking Infraction Notice, a Notice of Fine and Due Date will be issued to the registered owner with a due date by which to respond. If action is not taken in the form of payment, appeal or application re-opening by the due date specified, the matter will be forwarded to the Ministry of Transportation and a $20 enforcement fee will be added to the existing fine and cost amount. The fine amount must be paid to the Ministry of Transportation upon renewal in order to receive your plate sticker for the following year or to purchase new plates.

Contact Us

General inquiries about Parking Infractions or Notice of violations can be made:

In Person:

GO Transit Compliance Services
Union Station, York Concourse (beside Lost & Found)
35 York Street
Toronto, ON  M5J 0C7
Office Hours: Monday to Friday 7:30 am to 3:45 pm

By Phone: 416-202-4000

By Email: Select the link for the type of ticket you received below.

Parking InfractionNotice of Violation