Customer Surveys

Your opinion matters – we want to hear from you!

We regularly conduct surveys to find out how you think we’re doing and to learn more about what we need to improve on.

How We're Listening

We learn more about what you think of our service and what you want us to improve on from surveys. We’re always looking for ways to improve our services and programs, and it helps us when we hear from you.

You told us:

  • Improving service status information is most important to you.
  • You want more information about construction projects, including how they will impact your commute.
  • We need to ensure our trains run on time.
  • We need to improve the process for claiming a Service Guarantee refund.
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We use your feedback in our decision-making. Here are a few improvements we’ve made because we learned it’s important to you:

  • We created corridor-specific Twitter handles to make finding information pertaining to your journey easier and quicker.
  • We reorganized our construction updates landing page by corridor to make it easier to find projects and plans by station.
  • We improved the online Service Guarantee claim process so that you’ll know right away if a trip is eligible for a refund. The improved system also allows us to process claims faster.

Want to be a part of our Let GO Know Online Customer Panel? Join today!

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Join Let GO Know – GO Transit’s online advisory panel. Through surveys, your voice will be heard and will help influence the many developments we are planning to shape your experience on the GO.

For each survey you take part in, you will be entered in a draw to win a prize. We also sometimes ask our Let GO Know panelists to come in and participate in focus groups or other research studies to assist GO in meeting customer needs.