Travelling with Accessibility Needs

We’re committed to making our services as easy to use as possible for everyone. Accessible trains, buses and stations, along with our trained staff, helps you to use our services independently or with a support person.

Check out our video below:



GO Train

All train coaches have many features for easier access such as:

  • Priority Seating
  • two wheelchair spots
  • announcements of stops and service information
  • grab bars and handholds
  • conveniently located emergency assistance alarm strips
  • high colour contrasted stair edging
  • door opening and closing chimes

The accessibility coach is in the middle of the train, and where our Customer Service Ambassador (CSA) is located and has added features such as:

  • accessible washrooms
  • eight spots on the lower level with adjustable straps to secure wheeled mobility aids (manual and electric wheelchairs and scooters)

Using the accessibility coach

You can board the accessibility coach from the ramped mini-platform on the train platform. The CSA will place a portable ramp between the train door and the mini-platform for boarding and exiting the train.

  • Lock your brakes and turn off your device once you’re in position on the train.
  • You may use straps on the train to secure your wheelchair or mobility aid if you wish but it is not mandatory because GO trains tend to accelerate, decelerate and turn on banked curves gradually.
  • Accessible coaches have securement areas of 152cm/60in long and 90cm/36in wide, an aisle clearance of 81 cm/32in, and a ramp weight capacity of 272 kg/600 lbs.

GO Bus

  • All bus routes are accessible for people using wheeled mobility aids, but not all bus stops are accessible. Give us a call to find out if your stop is accessible before you start your trip.
  • GO buses have accessible features such as a wheelchair lift and ramp, the ability to be lowered, hand rails, and Priority Seating.
    • Priority Seating is located in the first few rows near the bus driver on highway buses and near the stairs on double-decker buses.
  • Lock your brakes and turn off your device once you’re in position on the bus. For everyone’s safety, the driver must secure your wheelchair or scooter with the straps on the bus.
  • If you use a scooter, please transfer to a seat on the bus immediately in front of or behind your scooter. Sitting on the scooter is not safe in the event of an emergency stop or turn.
  • Passengers under 16 years of age are required to wear both shoulder and lap belts which the driver can help you fasten.
  • We have two types of buses and each has room for two wheeled mobility aids:
    • High floor highway buses have two securement areas of 127cm/50in in length, 76cm/30in in width, and an aisle width of 54cm/21 in; the lift is raised to a height of 137cm/4.5ft and weight capacity is 340kg/750 lbs.
    • Low floor double decker buses have two securement areas ranging from 129 to 151cm/50.8 to 59.4in in length, 80cm/31.5in in width, and an aisle width of 85cm/33.5 inches. The access ramp is 81cm/32in wide with a maximum weight capacity of 318 kg/700 lbs.

GO Stations and Terminals

Most GO stations are accessible, as shown in our schedules. Upgrades are in progress at Long Branch, Mimico, Kipling, Georgetown and Eglinton stations to make them accessible.

Some of the accessible features you’ll find at stations and terminals include barrier-free parking and washrooms, automatic doors, elevators, and ramps and elevated mini-platforms to help board the accessible train coach.

Travelling with a Support Person or Service Animal

If you need the assistance of a support person the GO Station Attendant can endorse your single-ride, day pass or PRESTO card as a Support Person Ticket so your support person can ride along with you for free. Service animals must be wearing a vest and/or have identification from an accredited training organization when travelling on our trains and buses. Other pets must be in enclosed and secure carriers.

Door-to-door Accessible Transit

Specialized wheelchair accessible services are offered by many local transit systems across the Greater Toronto and Hamilton Area and can connect you with GO train or bus services your local station. You can ride at a discount to or from your GO station on many local systems by showing your GO ticket, pass or PRESTO card to the bus driver.

To find out more, click on the name of your local transit system from the list below:

Accessibility Advisory Committee

The Metrolinx Accessibility Advisory Committee provides input on policy, planning, and procedures as they relate to accessibility matters and transit.

Committee members come from across our service area and have experience or expertise with accessible transportation and include:

  • customers with a wide range of disabilities
  • seniors
  • staff from agencies that support people with disabilities.

If you’re interested in joining the committee, email us at accessibility@metrolinx.com.

Documents

If you need a GO Transit or Metrolinx document in a different format please contact us or email us at accessibility@metrolinx.com.