Frequently Asked Questions

Looking for GO info? Please see the list of topics below.

1. What’s the air quality like on some GO Trains?

Please read the statement from Greg Percy, Chief Operating Officer of GO Transit.

2. Are animals allowed on board GO Trains and Buses?

We allow animals on board our trains and buses when they are in enclosed, secure containers that do not inconvenience other passengers. Containers are not needed for seeing-eye, hearing-ear, or special-needs dogs required by passengers for independent travel.

3. Can luggage and other large objects be brought on board GO?

We do not have the facilities to transport large amounts of luggage; however, passengers travelling in non-rush-hour times may travel with objects that they are able to carry on. Strollers can be brought on our service anytime, but they must be collapsible to fit on the GO Bus.

4. Where are PRESTO cards sold?

PRESTO cards are available for purchase at all GO stations, select ticket vending machines, and at Toronto Union Station. You can also order online; at participating municipal transit agencies; and at select Shoppers Drug Mart locations. For a full list of retailers, visit prestocard.ca.

5. Is Wi-Fi available for GO customers?

Yes! Free Wi-Fi is available at most GO stations and bus terminals.

Visit our Wi-Fi page to learn more about Wi-Fi on our system.

6. Cherchez-vous des renseignements en français?

Des renseignements téléphoniques sont disponibles 24 heures sur 24. L'information automatisée est offerte en anglais, et un service d'interprétation est offert lorsque vous appelez nos renseignements téléphoniques assistés.

Appels locaux, région de Toronto: 416.869.3200
Appels interurbains sans frais: 1.888.GET ON GO (438.6646)
Le service téléimprimeur n’est pas offert en français; veuillez composer le 711 ou le 1.800.855.0511 pour accéder au service de relais Bell.

7. Are interpretive services available?

Yes, interpretive services are available. Please see the station attendant at your station. They can help you with your translation or find someone who speaks your language to assist you.

8. Where is the Lost & Found?

You can visit, call or email us!

Visit:

  • We’re located at Union Station in the York Concourse, 35 York Street, Toronto.
  • Hours of operation:
    • Monday to Friday: 7:05 a.m. to 7:30 p.m.
    • Weekends: 10:00 a.m. to 5:30 p.m. (closed statutory holidays)

Call:

Call us at 416-869-3200

Email:

Email us at lostandfound@gotransit.com.

9. Are reimbursements available for lost tickets or misplaced PRESTO cards?

Unfortunately, GO cannot reimburse customers for lost, misplaced, or stolen tickets.

If you have lost or misplaced your PRESTO card or your PRESTO card was stolen, please visit PRESTO.ca for more details.

10. Can service updates be sent directly to my email or smartphone?

Of course! Sign up for On the GO alerts—our push notification service that sends you customized email or text message alerts about any major delay, service improvements, new schedules, and construction notices. Sign up for On the GO today!

11. What is the Quiet Zone?

The Quiet Zone is a designated quiet area located on the upper level of all GO Trains. You’ll experience all the regular comforts of travelling with us but with reduced noise.

Here are a few things to remember when you’re in the Quiet Zone:

  • Short and quiet conversations are ok
  • Keep electronics including cell phones, tablets and laptops muted
  • Ensure your headphone volume is so low others cannot hear it

*Rush hour includes all trains arriving or departing Union Station before 9:30 a.m. and all trains leaving or arriving at Union Station between 3 p.m. and 7:30 p.m., Monday to Friday.

12. What is the GO Train Service Guarantee?

We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip. Some conditions apply. Please visit the Service Guarantee page for more information.

You can also check online to see if you trip qualifies for a Service Guarantee credit by using our online tool.

13. Are rollerblades, scooters or skateboards allowed on GO?

For safety reasons, we do not allow rollerblading, in-line skating or skateboarding on GO property—including stations, terminals, parking lots, and on board buses and trains. If you have these items with you, please carry them.

14. Is GO Transit smoke-free?

Smoking is prohibited on all GO Transit property. That means smoking is not allowed on trains and buses, GO Stations and bus terminal buildings, platform shelters, pedestrian areas, and on the platforms in Union Station. However, you may smoke in outdoor parking lots, including the kiss & ride lanes.

Thank you for respecting the health and comfort of all GO passengers.

15. Do GO stations have a phone number to call?

Our stations and terminals cannot receive calls from the public. The fastest way to have your questions answered is to call our Contact Centre.

16. Any tips on bringing a baby stroller on board?

If you’re bringing a stroller on GO, please use one that can be folded and easily stowed instead of the bulky kind or wagons. Train passengers using strollers are welcome to board the accessibility coach using the ramp, however, seating is given priority to persons with disabilities on that coach. With so many people using GO, space is limited; general consideration will help make it a comfortable and safe ride for everyone.

17. Why are there automated announcements on GO Trains?

Similar to GO buses, automated announcements through the PA system provide consistent, timely and reliable information to keep you in the know about your trip, such as, what station your train is arriving at, and safety reminders.

Also, automated announcements will help make GO services easier for all customers by fulfilling standards set in the Accessibility for Ontarians with Disabilities Act (AODA).

18. Are there Zipcars at GO Stations?

Zipcar vehicles are currently available at the select GO stations. Click here to learn more about Zipcar vehicles at GO stations.

19. Are there resources available for app developers?

GO Transit has resources available for developers to build their own mobile applications by promoting the use of transit-related information.

Currently, our resources include a schedule published in the Google Transit Feed Specification (GTFS) format. To start using our GTFS data, please click here.