Lost & Found

Did you lose an item while using GO Transit?

All lost items found on GO Transit and UP Express vehicles and at stations are sent to our Lost & Found office and can be picked up usually within two to five business days.

Visit, call or email us!


  • We’re located at Union Station in the York Concourse, 35 York Street, Toronto.
  • Hours of operation:
    • Monday to Friday: 7:05 a.m. to 7:30 p.m.
    • Weekends: 10:00 a.m. to 5:30 p.m. (closed statutory holidays)


Call us at 416-202-1600


Email us at lostandfound@gotransit.com

In your email, be sure to include a detailed description of the object, when and where it was lost (train line, bus route, station, trip number/time, location on the bus or train, etc.), your contact information and any other important details.

How to claim a lost item:

When picking up an item from the Lost & Found office, you’ll need to provide proof of ownership. Providing the number of a lost cell phone or the password of a lost laptop computer would be considered proof of ownership.

Ever wonder what happens to unclaimed items? We donate them to local charities!