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Welcome to the Quiet Zone

Quiet Zone

You asked, we listened - the Quiet Zone is now a permanent service offering and will continue to be in effect on all rush hour GO Trains, Monday to Friday!

Located on the upper level, the Quiet Zone is an area where you can expect all the regular comforts of your GO Train ride – a chance to relax, catch up on sleep or work, read a book or have some time to yourself – with the added benefit of reduced noise.

We realize that the Quiet Zone won’t always be silent – announcements will still need to be made, people will have quiet conversations and cell phones may ring – but we and your fellow passengers in the Quiet Zone ask that any noise is kept low and brief for everyone’s comfort.

Here are a few things to remember when travelling in the Quiet Zone:

  • Short and quiet conversations are okay
  • Keep electronics including cell phones, tablets and laptops muted
  • Ensure your headphone volume is so low others cannot hear it

We want all our passengers to be comfortable. If you want to talk with your GO Train friends or chat on your cell phone, the lower levels are available.

Please consider others while in the Quiet Zone.

Rush hour includes all trains arriving/departing Union Station before 9:30 a.m. and all trains leaving/arriving at Union Station between 3:00 and 7:30 p.m., Monday to Friday.

Frequently Asked Questions

Is talking allowed in the Quiet Zone?

Short and quiet conversations are fine within the Quiet Zone; however, we encourage customers to use the train’s lower level for longer conversations.

Where is the Quiet Zone located?

The Quiet Zone is located on the entire upper level of the train.

What should passengers in the Quiet Zone do if they need to make an important phone call?

Short and quiet conversations are fine within the Quiet Zone; however, the train’s lower level is available for longer conversations and important phone calls.

We ask our passengers to consider their fellow riders while in the Quiet Zone.

When is the Quiet Zone in effect?

The Quiet Zone is on all rush hour GO Trains, Monday to Friday.

For the purposes of Quiet Zone, rush hour train trips are defined as any trip scheduled to arrive or depart Union Station between the hours of 6:00 a.m. and 9:30 a.m. in the morning, and 3:00 p.m. and 7:30 p.m. in the afternoon/evening.

Do the guidelines apply in the stairwell areas?

Yes, once passengers are on the stairs they should follow the Quiet Zone guidelines.

What if there are no seats available on the lower level, but I don’t want to be quiet?

Passengers in the Quiet Zone are encouraged to abide by the Quiet Zone guidelines.

Will there be times when Quiet Zone is cancelled or suspended during a trip?

From time to time, Customer Service Ambassadors may cancel Quiet Zone if he or she feels it is in the best interest of the customers. This may happen during:

  • Special events (such as, sporting events, concerts and the CNE)
  • Train delays of more than 15 minutes
  • Trips that have many families and/or children onboard
  • Excursion trips (such as, Niagara Falls train trips)

Who will ensure that passengers abide by the Quiet Zone guidelines?

The Quiet Zone is for the comfort of all our passengers, and we ask that all riders respect the desire for reduced noise and distractions in this area.

What should passengers do if someone is making noise in the Quiet Zone?

If the Quiet Zone is noisy, move to another coach or ask the person(s) making noise to reduce the volume.

Passengers should not press the alarm if someone is making noise in the Quiet Zone. The passenger assistance alarm is for emergencies only.

Will Transit Safety Officers’ check tickets in the Quiet Zone?

Yes. Transit Safety Officers’ responsibilities will not change in that regard.

Service Updates At a Glance

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