Safety & Security
There are better ways to end a conversation. This isn’t one of them. Talking on the phone and being distracted can cause accidents and injuries.
Please pay attention to your surroundings.
Platform Action Plan
Union Station is the destination and departure point for over 90
per cent of all GO Train commuters and our nation’s busiest
With more and more riders taking GO Trains to and from Union
Station each year, we’re taking action to keep our customers
safe on its platforms.
Learn more here
24 hours a day
Transit Safety Dispatch:
Call us if you witness or are involved in an incident on our
property. We’re here to help, any way we can, with distress,
vandalism, need of medical attention, disputes, suspicious packages,
unsafe or prohibited activity—things we should all be aware of. Call
us any time. Call 911 for life threatening emergencies or crimes in
We take your safety seriously, and that’s a promise because we know
there’s a lot riding on us. In fact, safety is so important to us that
we’re one of the safest transit systems around. We work closely with our
community, local law enforcement and emergency response services to
ensure we have the highest safety practices and standards anywhere.
Safety Tips To GO By
Here’s a tip: STAY BEHIND THE YELLOW LINE. Staying behind the
yellow line puts you at a safe distance from oncoming or
departing trains. Mind the Yellow Line and always be aware of
your surroundings. For more safety tips,
Auto Theft & Damage
The safety of your car and property is important to us too.
In the unfortunate event your vehicle has been damaged or stolen
in one of our parking lots,here’s
what you do.
The rules of the road also apply to our parking lots and
property. Drive within the speed limit, respect your fellow
drivers, practice courteous and safe parking, and always be
aware of your surroundings at railway crossings. For more safe
driving tips,click here.
Using the Yellow
Sorry, you missed your stop, but that isn’t an emergency.
Like what it says in the name—the yellow emergency strip is for
EMERGENCIES ONLY. To learn when best to use or not use this
strip, click here.
Personal Safety Tips
Train Safety Tips:
The Yellow Line — Staying behind that yellow line puts you at a safe distance
from oncoming or departing trains. That’s why it’s there. Mind the Yellow Line
and always be aware of your surroundings.
Waiting on the Platform — Always spread out along the platform to avoid overcrowding of one area.
Carry all personal articles such as backpacks and computer bags in your hands.
If a train is moving, standstill and wait for it to come to a stop.
Crossing Train Tracks — Crossing tracks illegally can result in serious injury.
Emphasis is on serious. Always use designated crossings and be aware of your
Mind the Gap — Be careful of any gaps between the platform and the train while
you get on and off.
In case of an emergency, every train is equipped with emergency exits, first aid
kits, MIKEY defibrillators and emergency equipment. Also, our Customer Service
Ambassador (CSA) on board every train is trained to provide assistance during an
emergency. Safety is the responsibility of everyone; please familiarize yourself
with our full
Emergency Evacuation plan.
Remember, the best commute is a safe one.
Bus Safety Tips:
Don’t Chase the Bus — Chasing after the bus can lead to accidents and injuries.
Just wait for the next one, it’ll arrive shortly.
Mobile Devices — Talking and texting can lead to accidents. Don’t be distracted
and pay attention to your surroundings.
Request Stop — When travelling after dusk, you may request to exit the bus
anywhere along the route, as long as the driver can stop the bus safely. We ask
that you let your driver know in advance where you’d like to get off.
For enhanced safety and security, some of our GO Buses are equipped with an
Audio Video Recording System (AVRS), located near our drivers. Besides safety
and security, the AVRS is also used for customer service inquires, following up
on customer complaints, understanding passenger-driver interaction, and provide
evidence for investigations. To learn more about the Audio Video Recording
System, please see our
In the event of an emergency, our buses are equipped with emergency equipment
including evacuation windows, hatches, first aid kits and fire extinguishers.
It’s important to follow the instruction of GO personnel, police, fire, and
emergency response teams during any emergency or evacuation.
Station Safety Tips:
Be Careful. Rushing down stairs can lead to serious injury. Be aware of your
surroundings and give yourself extra time in bad weather conditions.
In case of an emergency at a GO facility, GO personnel will initiate emergency
evacuation procedures for the affected site and will provide instructions on
safe exit locations through our public address system. GO staff, police, fire or
ambulance crews will determine the best evacuation method for passengers with
Bike Safety Tips:
Lock it up — Remember always to lock your bike when parking at a GO facility,
and register it with the city in which you’re parking it in.
GO Transit Safety Officer Tips:
GO’s Transit Safety Officers are primarily responsible for ensuring your
They are also responsible for friendly customer assistance, fare inspections,
regular prevention and deterrence patrols, support for local police, fire and
ambulance, parking, by-law, provincial law and Criminal Code enforcement, locate
missing persons and protect vulnerable passengers and promote railway safety.
Our Transit Safety Officers are clearly identifiable by their uniform. Every
uniform includes a hat and shirt displaying the Transit Safety shield, a black
vest with “Transit Safety” printed across the front, black pants with a gray
stripe, and a duty belt.
Officers are authorized to enforce GO Transit By-laws, which govern passenger
conduct, fare inspection and use of our facilities. Officers are also authorized
to enforce the following statutes: The Criminal Code, Controlled Drugs and
Substances Act, Youth Criminal Justice Act, Trespass to Property Act, Liquor
License Act, Sections 17, 28, 33 of the Mental Health Act and Safe Streets Act.
To ensure you have a safe ride.
To ensure the highest standards of professionalism and accountability, Transit
Safety Officers are designated as “Special Constables” through a sponsorship
program with the Ontario Provincial Police and the Ministry of Community Safety
and Correctional Services. Visit the OPP website or read the Conditions of
Appointment to learn more.
Partners in Safety:
Education is the key to injury prevention and keeping everyone safe around railways. GO’s Transit Safety Officers continually reach out to various communities addressing local issues promoting railway safety through events and presentations.
Check out our Safety Infographic
we issue to high school students to learn more.
If you’re interested in having a railway safety presentation for your community group about the dangers of trespassing on railway property first-hand, please contact Operation Lifesaver.
If you work in law enforcement and are looking for even more rail safety tips, click here.
Auto Theft & Damage
Our stations, parking lots and structures are primarily patrolled by our Transit
Safety Officers. In addition, our front line staff—such as station sales, bus
drivers, and maintenance & construction people— all provide a helping hand in
looking for suspicious or unusual activity. Transit Safety works closely with
local police in addressing incidents of property crime and overall customer
safety. With all these security measures—including our comprehensive CCTV
system—cars parked on our property are still subject to theft, vandalism and
property damage experienced by cars in similar public parking spaces like
shopping malls, plazas and supermarket lots.
When parking your vehicle:
Close all the windows and lock all vehicle doors
Use your anti-theft devices, such as a car alarm or steering wheel lock, if you
Keep your valuables from sight – that includes loose change, GPS devices,
In the unfortunate event that you’ve experienced property damage or auto crime
on our property, you should:
- Make sure you’re safe or get to a safe place—safety comes
Take notes/pictures of the damage incurred
Take notes/pictures of the parking space where damage occurred
Drive home if your car can operate safely; otherwise, call a friend, family
member or taxi to take you home
From home, call the non-emergency number of your local police to file a report
Call your car insurance company to report the incident
Call GO Transit Safety Dispatch at 1-877-297-0642 to report the incident
After you’ve called GO Transit Safety and filed an incident report, a Transit
Safety Officer assigned to your case will call back to gather additional
information if required. Transit Safety will assist the local police with their
investigation to review the facts and evidence gathering that may include police
CCTV review. CCTV images will be shared only with the police as part of their
Please keep the police and GO Transit informed when incidents such as vandalism
and theft occur; this allows us to collaborate with local police and coordinate
our resources more effectively.
Parking at a GO Station
Drive within the speed limit in parking lots.
Respect your fellow passengers; practice courteous and safe parking
Please park in designated spaces only. We ask that you do your part to avoid
blocking in other vehicles, emergency exits and accessible spaces. This could
result in your vehicle being ticketed and/or towed.
Better yet, try alternative ways of getting to your station, such as walking,
biking, using local transit or carpooling.
Driving over Railway Crossing
Use caution when driving over train tracks and always obey crossing signals.
When approaching a crossing in a vehicle, look both ways along the track for an
oncoming train and be prepared to stop if required.
When the warning lights are activated and a train is approaching, do not stop in
the middle of the tracks under any circumstance—stop at least 5 metres from the
nearest rail and proceed across the tracks only when the lights have stopped
flashing and the tracks are clear.
Yellow Emergency Strip
The yellow strip is for emergencies ONLY—for when a customer is in distress,
needs medical attention, witnesses vandalism, disputes, sees a suspicious
package, or requires Police and Transit Safety intervention.
The following are NOT emergencies. Do not press the Yellow Emergency Strip
- You missed your stop
You discovered you were going in the wrong direction
You boarded the wrong train
Requesting a stop
Need to buy fare