How We’re Doing with Our Promise to Keep You in the Know
Overall Communication
We will achieve 77% satisfaction with our overall communication efforts in our biannual Customer Satisfaction survey.
Target: 77
Performance: 71
This graph measures our Communication scores for spring and fall for both the current and the past year. Results are from Customer Satisfaction surveys that we run twice a year.
Service Status Communication
We will have 30 or fewer complaints per one million passengers regarding our service status announcements.
Target: 30 complaints
Performance: 18 complaints
The above graph shows the total number of customer comments for the current and past year related to service status communications. We review your feedback every month to better understand how we can improve.