Keeping You in the Know

How We’re Doing with Our Promise to Keep You in the Know

Overall Communication

We will achieve 77% satisfaction with our overall communication efforts in our biannual Customer Satisfaction survey.

 Target: 77
Performance: 70
GO Transit overall communication score (in percentage %)

This graph measures our Communication scores for spring and fall for both the current and the past year. Results are from Customer Satisfaction surveys that we run twice a year.

Service Status Communication

We will have 30 or fewer complaints per one million passengers regarding our service status announcements.

 Target: 30 complaints    
Performance: 23 complaints
GO Transit service status communication score

The above graph shows the total number of customer comments for the current and past year related to service status communications. We review your feedback every month to better understand how we can improve.