Our GO Bus has a new home! The new Union Station Bus Terminal opening on December 5, 2020 will offer a safe, more comfortable and convenient space featuring a climate-controlled waiting area, Wi-Fi, bathrooms and more.
Where is the new Union Station Bus Terminal?
- The new GO bus terminal at Union Station is located at the north-east corner of Bay and Lake Shore Blvd. just south of the current bus terminal.
- To access the new Downtown GO Bus Station from outside – enter via the main entrance on Lake Shore Blvd., just east of Bay Street or the entrance on the east side of Bay Street, across from Scotiabank Arena.
- If you’re coming from Union Station, you can take the indoor pedestrian bridge over Bay Street that connects to the bus terminal from Scotiabank Arena.
- The new Union Station Bus Terminal is part of CIBC SQUARE at the northeast corner of Bay St and Lake Shore Blvd.
When are Union Station GO Bus Departures?
- Check the Union Station GO bus departure board for the most up-to-date information about GO bus schedules and departures. You can check the Union Station GO bus departure board online or on one of the digital display screens in the new bus terminal.
- For trip planning, check the online GO bus schedules here.
- Current bus schedules will remain in effect after the new terminal opens on December 5, 2020.
How to board at the new Toronto Union GO Bus Station
- Like an airport, there will be zones, and gates within those zones, that open to the bus platforms.
- Your bus may not always depart from the same gate, so be sure always to check the departure board for the most up-to-date information.
- Numerous digital display screens and announcements will make it easy for you to find your zone and your gate and know when you should line up for your GO bus.
What are the amenities at the new Union Station Bus Terminal?
- Charging ports and Free Wi-Fi in the terminal and on the GO bus will make it easier for you to stay connected on your journey.
- A customer pick-up/drop-off area is located on P1, with elevator access to the terminal.
- Washrooms are available on both levels at the Union Station Bus Terminal.
- Riding your bike is a great way to get to the GO Bus at Union Station. Bicycle parking is located on Level P1 and on the street level on Bay Street.
- The new terminal will provide more indoor, climate-controlled waiting space.
- A new indoor pedestrian bridge over Bay Street connects the terminal directly to Scotiabank Arena as well as the PATH and Union Station. This makes it easier for Union Station customers to transfer between buses and trains by providing direct access between the new terminal and GO Transit's York Concourse, UP Express, the TTC subway, and VIA Rail, all indoors.
- We’re working on bringing food and beverage retailers to the terminal so you can grab a coffee or snack while you wait.
Where to buy GO bus tickets at Union Station?
- Buy your GO bus fare before you board - consider contactless payment options like PRESTO, buy GO bus e-tickets online or use self-serve payment options in the terminal to pay your fare before boarding.
- Ensure you’ve loaded your PRESTO card or purchase your ticket at one of the several vending machines throughout the terminal.
- You can also instantly load your PRESTO card before you even arrive at the station using the PRESTO App.
- Cash is currently not accepted on our buses or ticket counters.
Is the Terminal Accessible?
The terminal will provide improved accessibility features, including:
- Tactile signs on handrails to provide wayfinding information through raised print and Braille (a first in Canada).
- More trip information is presented at eye-level.
- All two-way intercoms used in emergencies will be accessible for individuals that are hard of hearing.
- Vertical bars instead of traditional buttons will be used to open power doors, providing enhanced accessibility particularly for those with limited upper mobility; and enhanced washroom accessibility.
- TTC Wheel-Trans vehicles can pick up and drop off customers near the entrance on the east side of Bay St., across from Scotiabank Area