We're Transforming Union Station!
Tripling the size of Canada’s busiest transportation hub is an enormous and sometimes messy undertaking. We’re building the infrastructure for two-way, all day transit with 15-minute service or better within the most heavily travelled Metrolinx-owned rail corridors, twice the train trips during rush hour and four times the number of train trips outside of rush hour and on weekends. To support this massive expansion, we’re also adding signalling systems and larger platforms at the station, while improving the tracks and corridors feeding into it.
We’re making these improvements in a 100-year-old building while keeping transit services moving every single day. We’re putting you first by trying to minimize service disruptions during the renovation by tackling the construction in phases.
Union Station map
Closure of walkway on the east side of Bay Street
The walkway on the east side of Bay Street (Bay East Teamway), will be closed for construction until fall 2020. This includes the closure of all stairs leading to train platforms in the walkway.
If you use the walkway on the east side of Bay Street to access train platforms, here are your options during the closure.
When boarding your train at Union Station:
- You can access platforms 4 to 13 and platforms 24 to 27 from the walkway on the west side of Bay Street (Bay West Teamway).
- Plan your new route in advance and give yourself extra time.
When exiting your train at Union Station:
- The exits at the east end of the platform will be closed for construction.
- Please follow signs to safely exit the platform and don’t enter construction areas.
- Remember to stay behind the yellow line and do not cross train tracks.
You can still access platform 3 from the Union Station Bus Terminal on the east side of Bay Street or from the York Concourse.
Your safety is our top priority. We’re committed to closely monitoring the number of customers on our vehicles and in our stations and we will re-open the walkway on the east side of Bay Street before fall 2020 if needed.
We’re renovating the walkway for you and replacing the ceiling, flooring, windows and doors and improving digital signs.
This walkway will connect the new Union Station Bus Terminal with a future commercial tower at 141 Bay Street.
Limited access between Front Street and the Union Station Great Hall/VIA Concourse
Starting May 4, there will be limited access between Front Street and the Union Station Great Hall/VIA Concourse due to City of Toronto construction.
The east entrance/exit closest to Bay Street will be closed for about two to three weeks. Please use the entrance/exit closest to York Street. Please give yourself more time when travelling to and from Union Station.
As construction progresses, work will move to the west entrance/exit closest to York Street and the east entrance/exit will reopen.
Some PRESTO and Ticket Vending Machines will be out of service in the Bay West Teamway
Starting Monday, March 16, some PRESTO Machines and Ticket Vending Machines will be out of service in the Bay West Teamway to accommodate construction by the City of Toronto.
The work will be done in three phases, starting at the south end of the teamway (closer to the Scotiabank Arena entrance) working towards the north (closer to Front St.). Each phase of work will last up to three weeks with completion expected in late spring 2020.
Here is what you need to know:
- Fewer PRESTO and ticket vending machines will be available in the Bay West Teamway.
- Please give yourself extra time to buy a ticket and/or tap your PRESTO card before your train departure.
Thank you for your patience as the City of Toronto works on improving this section of Union Station.
The stairs from the walkway on the west side of Bay Street (Bay West Teamway) to Platform 3 are closed for repairs. If you usually enter Union Station from the east side of the station, you can access that platform from the east side of Bay Street instead. Stairs and elevators to Platform 3 from the York Concourse and west of the Great Hall remain open.
The City of Toronto is also working to revitalize the portions of Union Station it owns, including the Bay Concourse, Great Hall and VIA Concourse. Learn more on the City of Toronto's website.
The new York Concourse Union Food Court is open! Accessed from the north end of the York Concourse, the 25,000 square-foot addition to Union Station offers 10 food retailers and seating for 600. It’s the first area to open as part of the lower retail level, and the latest of multiple retail openings.
(Photo courtesy of Spring Morris)
How You Will Benefit
Once the Bay Concourse is complete, both Union Station concourses combined will be triple their original size and will feature:
- Better platform access, including the ability to access the full length of the platform from the concourse level
- Connections to a new retail level under the Bay Concourse, including the Fresh Market
- An improved, accessible connection to downtown Toronto's PATH system through the TTC Union Subway Station
- A new customer service counter, new PRESTO and ticket vending machines, more departure boards and new entrances to the street level
When the City wraps up that work later this year, they’ll hand the area over to us to customize. That work will take several months to complete.
To make trips even faster and easier while improving passenger accessibility, we also continue to build more stairs and elevators to train platforms, and repair existing ones.
Starting next year, we’re making improvements at the platform level to give you more efficient, frequent and comfortable GO service. These include:
- Building a new platform to reduce overcrowding during peak hours and add more train capacity to the station
- Widening existing platforms
- Constructing a roof structure over the new platform to protect you and GO equipment from the weather
- Constructing a pedestrian concourse area below the new platform to improve circulation through the station
- Installing an improved emergency power system to keep our services running during a power outage
This work will require future boarding adjustments that may affect how you get to your train. We’ll keep you informed about any impacts to your journey. To get updates sent directly to your inbox or phone, sign up for On the GO alerts at onthegoalerts.gotransit.com.
Guided by the Regional Transportation plan, Metrolinx is expanding our network to ensure connections across the Greater Golden Horseshoe. We’re building to increase GO service to four times the number of trains across the network per day. So, when it comes to building transit, it’s time to get moving. That’s why Metrolinx is delivering the largest transit infrastructure program in Canadian history to keep the Greater Golden Horseshoe moving today and tomorrow. Learn more.
Updated May 28, 2020 | Rendering subject to change