Accessibility

We’re committed to making our services as easy to use as possible for everyone.

With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.

Watch our video about accessibility below:

Travelling with a Support Person or Service Animal

If you need to travel with a support person, they can ride with you for free.  Buy your ticket at the ticket counter and your support person can get a Support Person Ticket. If you use PRESTO, ask the station attendant at the ticket counter to put a Support Person sticker on your card.

We welcome guide dogs and other service animals that assist customers with physical, mental and/ or sensory disabilities when travelling on our trains and buses. As per the Accessibility for Ontarians with Disabilities Act, we encourage customers to travel with documentation supporting their needs in the event it is requested.

Documents

GO Transit Accessibility Guide

Metrolinx / GO Transit Accessible Customer Service Policy for Implementation of the Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Status Report 2016



If you need a GO Transit or Metrolinx document in a different format please Contact Us or email us at accessibility@metrolinx.com.