We’re committed to making our services as easy to use as possible for everyone.
With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.
Watch our video about accessibility below:
Travelling with a Support Person or Service Animal
If you need to travel with a support person, they can ride with you for free. Buy your ticket at the ticket counter and your support person can get a Support Person Ticket. If you use PRESTO, ask the station attendant at the ticket counter to put a Support Person sticker on your card.
Service animals must wear a vest and have identification from an accredited training organization when travelling on our trains and buses. All other pets must be in enclosed pet carriers.
If you need a GO Transit or Metrolinx document in a different format please Contact Us or email us at firstname.lastname@example.org.