Three-Hour Service Window

Customer tapping their PRESTO card on-board a GO Bus, while the driver watches.

There is a 3-hour travel window to complete your GO trip.

Tapping off 3 hours after you’ve tapped on will reactivate your PRESTO card and you’ll end up being charged twice.

 

What to Do If You’re Delayed

If you’re delayed on the GO network and you have a default trip set on your PRESTO card, there’s no change to what you usually do.

However, if you’re delayed and don’t have a default trip set on your PRESTO card... 

Presto details
And you arrive at your destination Then

Less than three hours since tapping on

You should tap off

More than three hours since tapping on

You shouldn’t tap off

 

Please check your balance and contact us if you’ve been charged an incorrect fare.

We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip. Learn more about Our Service Guarantee.