Welcome to the website of GO Transit. This page states the terms and conditions
which apply to your use of the GO Transit website (the “Website”). Please read
this page carefully. By using this Website, you signify your acceptance of these
terms and conditions of use. If you do not agree to the terms and conditions
stated here, do not use the Website. GO Transit reserves the right, at its sole
discretion, to change, modify, add or remove portions of the Website and/or
these terms and conditions at any time without notice. Please check periodically
for changes. Your continued use of the Website following the posting of any
revised terms and conditions will mean you accept any revised terms.
The Website is provided on an “as is” and “as available” basis. GO Transit makes
no representations, warranties, covenants, agreements or guarantees, express or
implied, as to the accuracy, reliability, quality, suitability, truth, currency
or completeness of any of the contents of the Website or any goods or services
that may be sold in connection with the Website. All express or implied
conditions, representations and warranties, including any implied warranty of
merchantability, fitness for a particular purpose or non-infringement, are
hereby expressly disclaimed. GO Transit shall in no event be liable to you or to
any other person or entity for any damages, liabilities, claims, losses, costs,
expenses or injuries suffered in connection with or in any way relating to or
resulting from your use of, or inability to use, the Website. Under no
circumstances shall GO Transit be liable to you or any other person or entity
for any direct, indirect, special, incidental or consequential damages
(including loss of business, revenue, profits, use, data or economic advantage),
whether arising in contract, tort (including negligence), equity, or otherwise,
and regardless of how same may arise or whether GO Transit has been advised of
or could have foreseen the possibility of such damages.
Use of the Website
Your use of the Website is entirely at your own risk. The Website may contain
incomplete information, inaccuracies or typographical errors. GO Transit
services are subject to continuous review and are subject to change without
notice. GO Transit shall not be responsible for any detrimental reliance you may
place on the Website or its contents. All materials on this Website (including,
without limitation, text, data, information, images, illustrations, logos, audio
clips, video clips, surveys and special promotions) (collectively, the
“Content”) are owned and controlled by GO Transit or third parties. You are only
entitled to view and make a copy of the Content for your own personal and
non-commercial use, provided that you do not delete, obstruct or change any
copyright, trademark or other proprietary notices. You shall not sell or modify
any of the Content or reproduce, download, upload, transmit, republish, display,
publicly perform, distribute or otherwise use any part of the Content in any
manner whatsoever without the prior written consent of GO Transit or the
applicable third party or except as specifically permitted on this Website. The
use of the Content on any other website or networked computer is strictly
prohibited. Any infringement of GO Transit’s rights will result in appropriate
legal action. GO Transit disclaims any and all liability for any consequences
that may result from any unauthorized reproduction or use of the Content.
GO Transit is committed to respecting your privacy and ensuring the security of
personal information you may provide when visiting the Website; however, the
Internet is not a secure medium and the privacy of your communications cannot be
guaranteed. The nature of Internet communications means that your use of the
Website and any communications to GO Transit may be susceptible to data
corruption, unauthorized access, interception and delays. When you visit the
Website, we will not collect your personal information unless you choose to
direct an inquiry to GO Transit, submit a comment or suggestion or enter a
contest, in which case we will ask you to provide your name, phone number,
mailing address and/or e-mail address for the purpose of responding to your
inquiry, comment or suggestion, or contest submission. GO Transit’s handling of
all personal information is governed by the Freedom of Information and
Protection of Privacy Act. If you prefer not to use the Internet to submit an
inquiry, comment or suggestion to GO Transit, you can contact us.
The trademarks and logos that you see on the Website are the property of GO
Transit or other third parties. The display of trademarks on the Website does
not imply that a licence or right of any kind has been granted. You are not
permitted to use or display any of these marks without the prior written consent
of GO Transit or the applicable third party. Submission of Comments and
Suggestions GO Transit welcomes your comments and suggestions on our services,
including the Website. However, except for personal information we may collect
from you, any ideas, suggestions or other material that you submit to GO Transit
shall become the property of GO Transit. By submitting an idea or suggestion to
GO Transit, you are waiving any and all rights that you may have in the idea or
suggestion, and GO Transit shall be entitled to use the idea or suggestion as it
so desires, as provided or as modified by GO Transit, without any obligation to
compensate you or others for the materials.
Occasionally, GO Transit will run contests that offer prizes and require you to
submit personal information. Before entering a contest, you must read and agree
to all of the terms, conditions and rules that apply to the contest.
External Links Disclaimer
The Website may from time to time contain links to other websites that are
created and operated by independent bodies and which are, therefore, not under
the control of GO Transit. These website links are provided as a convenience
only and shall NOT in any manner be construed as a reflection on, any
affiliation with, or endorsement by GO Transit of any such website or entity or
its respective information, products or services. GO Transit is not responsible
or liable in any way for the accuracy, relevancy, copyright, compliance,
legality or decency of material contained in any linked websites. GO Transit
makes no representations or warranties, express or implied, concerning any
products, services or information found on any linked websites.
Google Translate Disclaimer
Google™ Translate is provided as a courtesy to visitors to the GO Transit
Website. GO Transit assumes no responsibility for the accuracy, reliability or
timeliness of the translation facilitated with this tool.
You shall have sole responsibility for the adequate protection (including
protection against computer viruses) and backup of any data and/or equipment
used in connection with the Website and shall not make a claim against GO
Transit for lost data, re-run time, data corruption, communication interception,
inaccurate output, work delays or lost profits resulting from any use of the
By using the Website, you acknowledge and agree that the Website and these terms
and conditions shall be governed and interpreted in accordance with the laws of
the Province of Ontario. If you use the Website from another jurisdiction, you
are responsible for compliance with any and all applicable local laws. GO
Transit makes no representation that the materials contained within this Website
are appropriate for customers outside of the Province of Ontario.
Privacy Statement/Guideline-For GO Transit
“Personal information” means
recorded information about an identifiable individual, including,
- Information relating to the race, national or ethnic origin,
colour, religion, age, sex, sexual orientation or marital or
family status of the individual,
- Information relating to the education or the medical,
psychiatric, psychological, criminal or employment history of
the individual or information relating to financial transactions
in which the individual has been involved,
- Any identifying number, symbol or other particular assigned
to the individual,
- The address, telephone number, fingerprints or blood type of
- The personal opinions or views of the individual except
where they relate to another individual,
- Correspondence sent to an institution by the individual that
is implicitly or explicitly of a private or confidential nature,
and replies to that correspondence that would reveal the
contents of the original correspondence,
- The views or opinions of another individual about the
- The individual’s name where it appears with other personal
information relating to the individual or where the disclosure
of the name would reveal other personal information about the
“Record” means any record of information however recorded,
whether in printed form, on film, by electronic means or otherwise,
- Correspondence, a memorandum, a book, a plan, a map, a
drawing, a diagram, a pictorial or graphic work, a photograph, a
film, a microfilm, a sound recording, a videotape, a machine
readable record, any other documentary material, regardless of
physical form or characteristics, and any copy thereof, and
- Subject to the regulations, any record that is capable of
being produced from a machine readable record under the control
of an institution by means of computer hardware and software or
any other information storage equipment and technical expertise
normally used by the institution, including images from a CCTV
Pursuant to Freedom of Information and Protection of Privacy Act (FIPPA) GO
Transit is responsible for personal information under its control. A Freedom of
Information and Protection of Privacy Coordinator has been designated by GO
the collection and use of personal information by GO Transit, shall at all times
be in accordance with and subject to FIPPA.
GO Transit will use personal
information that is collected for the following purposes:
- To communicate with you;
- Assess and process applications for employment,
injury/damage claims, as applicable;
- Evaluate and administer GO Transit's procurement process, if
- Detection and prevention of criminal offenses;
- Protection of GO Transit assets;
- Capture injury/witness data;
- Analyze business results;
- Process payments, including the administration of refunds;
- Statistical and actuarial purposes;
- Auditing internal procedures; and
- As required or as otherwise authorized by law;
If GO Transit requires personal information for any other
purpose, save and except for as stated in 2.0 above, it will ask for
and obtain verbal or written proof of your expressed consent before
A person may provide consent in different ways for the collection, use or
disclosure of personal information. When you do business with GO
Transit, GO Transit asks that you provide information that it uses
in the course of providing various services to you or to help in the
investigation of claims. By providing this information, you also
give your implied consent to the GO Transit to use this information
to provide you with various services and/or evaluate applications
for various benefits.
Individuals can give consent in many ways. For example:
- An application form may be used to seek consent, collect
information, and inform the individual of the use that will be
made of the information. By completing and signing the form, the
individual is giving consent to the collection and the specified
- A check off box may be used to allow individuals to request
that their names and addresses not be given to other
organizations. Individuals who do not check the box are assumed
to consent to the transfer of this information to third parties;
- Consent may be given orally when information is collected
over the telephone; or
- Consent may be given at the time that individuals use a
product or service.
GO Transit may collect, use or disclose personal information
without your knowledge or consent in accordance with FIPPA.
You may withdraw your consent at any time, subject to legal or
contractual restrictions and the requirement to maintain the
integrity of the statistics and data necessary to carry on GO
Transit business. However, the withdrawal of consent may affect the
GO Transit’s ability to respond your requests.
5.0 Limiting Collection
The collection of personal information by GO Transit is limited to that
which is necessary for the purposes identified in the FIPPA and in
section 2.0 above. All personal information is collected by the GO
Transit in a fair and lawful manner.
6.0 Limiting Use, Disclosure, and Retention
Personal information will not be used or disclosed for purposes other
than those for which it was collected, except with the consent of
the individual or as required by law, including any sections of the
FIPPA relating to the disclosure of personal information. Personal
information shall be retained in accordance with applicable GO
Transit retention by-laws or as long as necessary for the
fulfillment of those purposes.
Personal Information shall be as accurate, complete, and up-to-date as is
necessary for the purposes for which it is to be used as set out in
the FIPPA and section 2.0 above.
All personal information collected by GO Transit will be protected by
using appropriate safeguards against loss, theft and unauthorized
access, disclosure, copying, use or modification. The methods of
protection may include:
- Physical measures, for example, locked filing cabinets and
restricted access to offices;
- Organizational measures, for example, security clearances
and limiting access on a "need-to-know" basis; and
- Technological measures, for example, the use of passwords
GO Transit is committed to ensuring that specific information
about its policies and practices relating to the management of
personal information are provided. For further information, please
contact the Toronto Freedom of Information and Protection of Privacy
Coordinator at 416-869-3600.
The information made available includes:
- The name or title, and the address, of the person who is
accountable for the GO Transit policies and practices and to
whom complaints or inquiries can be forwarded;
- The means of gaining access to personal information held by
- A description of the type of personal information held by GO
Transit including a general account of its use;
- A copy of any brochures or other information that explain
any GO Transit policies, standards, or codes; and
- What personal information is made available to other GO
Transit affiliates (e.g., subsidiaries).
110.0 Individual Access
An individual may make a written request for access to his/her personal
information in the GO Transit’s possession. An individual may be required to
provide sufficient information to permit GO Transit to properly provide an
account of the existence, use, and disclosure of personal information. The
information provided shall only be used for this purpose. All requests will be
handled in accordance with FIPPA.
GO Transit may charge an individual for providing access to his/her information
in accordance with the FIPPA. If an individual successfully demonstrates the
inaccuracy or incompleteness of personal information, GO Transit shall amend the
information as required. Depending upon the nature of the information
challenged, amendment involves the correction, deletion, or addition of
information. Where appropriate, the amended information shall be transmitted to
third parties having access to the information in question.
11.0 Challenging Compliance
IIf an individual believes that GO Transit is not complying with the
principles set out in FIPPA, please contact the Freedom of
Information and Protection of Privacy Coordinator, who will
investigate an individual’s concerns. GO Transit will investigate
all complaints. If a complaint is found to be justified, GO Transit
shall take appropriate measures, including, if necessary, amending
its policies and practices. Any questions pertaining to the privacy
concerns should be addressed to: Freedom of Information and
Protection of Privacy Coordinator
20 Bay Street, 6th Floor
Toronto, Ontario, M5J 2W3
Rules & Regulations
Rules & Regulations
GO Transit's by-laws are legislative documents enacted by the GO
Transit Board of Directors. By-law No. 2 establishes the legal
obligations for travel on the GO system, and includes the penalties for
failure to comply with these obligations.
GO Transit's passenger tariff is a
policy document elaborating on the passenger-related by-laws. It
provides guidance and information on how to use the GO system.
The Metrolinx Act, 2006: This document is available on the
Government of Ontario's e-laws website.
For more information about the the Dispute Resolution Program,
GO Transit's By-Laws
For information on a specific by-law, click on the appropriate
French Language Services
AAs part of the French Language Services (FLS) Act, GO Transit will
be providing service information to our customers in both official
languages. We are working to ensure the availability and accessibility
of quality services in French system-wide.
What is the French Language Services (FLS) Act?
The French Language Services Act R.S.O. 1990 is a law in Ontario that
protects the rights of Franco-Ontarians, or French-speaking people, in
The Act does not give the French language full official language
status in the province. It ensures that provincial government services
are offered in French in areas across the province with significant
numbers of Franco-Ontarian residents. Under the Act, these services must
be of equal quality to those offered in English.
GO Transit's commitment
As a provincial crown agency, GO Transit is subject to the Act. GO is
responsible for ensuring the availability and accessibility of quality
services in French system-wide to the public. GO’s French Language
Services Implementation Plan provides details on the many initiatives GO
has undertaken to comply with FLS. Highlights of these include:
- Printed train and bus schedules now in bilingual format;/li>
- Easy access to customer information such as schedules, fares,
news, bulletins, etc., in French via GO’s bilingual website;
- Information available in French via GO’s Customer Contact Centre
at 416.869.3200 or 1.888.GET ON GO (438.6646);
- Access to information in French at stations (pilot project
implemented at several key locations);
- Access to information in French posted on dynamic and static
station signage (ongoing).
The Province of Ontario's roles and responsibilities
The Minister of Community and Social Services is responsible for
Francophone Affairs and the administration of the FLS Act.
The Office of Francophone Affairs (OFA) is a central agency that
assists the Minister responsible and works closely with ministries,
particularly FLS coordinators, in providing advice on matters relating
to Francophones and the delivery of FLS.
Respective Deputy Ministers are accountable for the implementation of
the Act and the quality of FLS in their ministries.
The French Language Services Commissioner is responsible for
investigating compliance in response to complaints or at his or her own
initiative; reports on results of investigations; monitors progress
regarding services in French; and submits an annual report to the
Minister for tabling in the Legislative Assembly.
GO gift cards: Terms & conditions
The following sets out the terms and conditions that apply to the
use of GO Gift Cards. By using a GO Gift Card, you indicate your
agreement with these terms and conditions. GO Gift Cards are issued
by GO Transit, a division of Metrolinx.
- GO Gift Cards may be redeemed at participating GO Transit
stations locations and used to pay for GO Transit bus or rail
services or transfer amounts to your PRESTO card.
- GO Gift Cards are available in any denomination between $1
and $250. There are no fees for the issuance, activation or use
of any GO Gift Card.
- GO Gift Cards have no expiration date. Please note: GO Gift
Cards are currently being sold as part of a pilot project. GO
Gift Cards sold during the pilot project phase may be redeemed
at any time, including after completion of the pilot project,
subject to these terms and conditions.
- Purchases will be deducted from the card amount until the
value reaches zero. Each time a GO Gift Card is used, the
receipt provided will show the remaining balance on the card.
- To otherwise obtain the balance on a GO Gift Card, you may
- Bring your GO Gift Card to participating GO Stations,
where a Station Attendant can check your balance, or
- Contact the GO Customer Relations team.
- The serial number of your GO Gift Card must be provided in
order to obtain a balance from GO Customer Relations. The GO
Customer Relations team will make every effort to provide your
outstanding balance to you within a reasonable time.
- GO Gift Cards cannot be refunded, re-sold or redeemed for
cash. GO Gift Cards are not negotiable instruments.
- GO Gift Cards cannot be replaced if lost, stolen or
- GO Gift Cards cannot be reloaded.
- Metrolinx reserves the right to cancel a GO Gift Card at any
time if obtained illegally including through fraud.
This agreement shall be governed by the laws of the Province of
Ontario. Please retain a copy for your records.
GO Train Service Guarantee policy: effective November 15
We promise to do our best to be
on time; however, sometimes delays happen. Effective November
15, if your train arrival is delayed by 15 minutes or more, we want
to credit what you paid for the trip.
The GO Train Service Guarantee applies to delays 15 minutes or
more within the control of GO Transit and its partners.
The Service Guarantee policy does not apply to:
- train delays caused by reasons outside of GO’s control,
including extreme weather, emergency investigations, pedestrian
incidents, track obstructions, Welland Canal boat traffic, and
- trips on multiple corridors
- missed connections
- bus trips, and
- trips cancelled prior to departure
- special event flat-fare tickets
To be eligible for credit under the GO Train Service Guarantee,
PRESTO card holders must tap on no sooner than 15 minutes prior to
the scheduled departure time of the delayed train in question. For
customers travelling using a single-ride ticket, that ticket must be
purchased within one hour of the scheduled departure time.
Requesting a Credit
Customers who paid for their trip using a PRESTO card can submit
their claim online using the form at gotransit.com/guarantee within
Customers with single-ride tickets or day/group passes may request a
credit at GO stations by the end of the following weekday.
Customers will be credited the fare paid for the eligible delayed
trip. PRESTO card holders in their 35+ trip discount periods will
receive the reduced fare paid as credit.
Customers using single ride tickets will receive a credit voucher
redeemable for the trip on which a delay was experienced.
Day and group pass customers will receive credit vouchers for one
half of the pass price for a delayed trip, up to a maximum of two
Have questions? Maybe we’ve already answered them on the
Service Guarantee page.