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Connect with GO
Need a quick answer? Check our Frequently Asked Questions (FAQ).
How to Contact Us
Due to higher-than-expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online resources:
- Fare information and e-tickets
- Train and bus schedules
- Plan trips with triplinx.ca
Toronto (local calling area): 416-869-3200 Toll-free: 1-888-438-6646
Contact Centre Hours*
Monday to Friday: 8 a.m. to 8 p.m. Weekends & Holidays: 9 a.m. to 5 p.m. *Our automated self-service tool is available at all times Telecommunications Relay Service number: 1-800-855-0511
For non urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 14 business days.
Customer Service Centre at Union Station Union Station (York Street entrance) 35 York Street, Toronto ON, M5J 0C7 Find on Google Maps
Hours: Monday to Friday: 5:45 a.m. to 12:45 a.m. Weekends and holidays: 6 a.m. to 12:45 a.m.
Customer Relations GO Transit, a Division of Metrolinx 20 Bay Street, Suite 600 Toronto, ON M5J 2W3 Canada
Other Contact Information
To report a crime or security matter, call: Customer Protective Services 1-877-297-0642
Metrolinx head office (GO Transit, PRESTO, UP Express)
Phone: 416-869-3600 Fax: 416-869-3525
Business and commercial opportunities
Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.
To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com
For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.