Connect with GO

Need a quick answer? Check our Frequently Asked Questions (FAQ).

How to Contact Us

Due to higher-than-expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online resources:

• Fare information and e-tickets
• Train and bus schedules
• Plan trips with triplinx.ca 

By Phone

Toronto (local calling area): 416-869-3200 Toll-free: 1-888-438-6646

Contact Centre Hours*

Monday to Friday: 8 a.m. to 8 p.m. Weekends & Holidays: 9 a.m. to 5 p.m. *Our automated self-service tool is available at all times Telecommunications Relay Service number: 1-800-855-0511

Contact PRESTO

For non urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 14 business days.

In person

Customer Service Centre at Union Station Union Station (York Street entrance) 35 York Street, Toronto ON, M5J 0C7 Find on Google Maps 

Hours: Monday to Friday: 5:45 a.m. to 12:45 a.m. Weekends and holidays: 6 a.m. to 12:45 a.m.

Mail

Customer Relations GO Transit, a Division of Metrolinx 20 Bay Street, Suite 600 Toronto, ON M5J 2W3 Canada

Other Contact Information

To report a crime or security matter, call: Customer Protective Services 1-877-297-0642

Metrolinx head office (GO Transit, PRESTO, UP Express)

Phone: 416-869-3600 Fax: 416-869-3525

Business and commercial opportunities

Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.

Property Use

To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com 

For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.