Need a quick answer? Check our Frequently Asked Questions (FAQ).

How to Contact Us

Due to higher-than-expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online resources:

• Fare information and e-tickets
• Train and bus schedules

By Phone

Toronto (local calling area): 416-869-3200
Toll-free: 1-888-438-6646

Contact Centre Hours*

Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
*Our automated self-service tool is available at all times
Telecommunications Relay Service number: 1-800-855-0511

Submit a Webform (for non-urgent inquiries)

For non-urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 14 business days.

Contact PRESTO

In person

Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps 

Hours:
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.

Mail

Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Canada

Other Contact Information

To report a crime or security matter, call:
Customer Protective Services 1-877-297-0642

Did you witness an incident during your ride?

To access mental health support, Call 1-866-531-2600, or Text "connex" at 247247, or chat with us at connexontario.ca (standard data message rates may apply).

Metrolinx head office (GO Transit, PRESTO, UP Express)

Phone: 416-869-3600
Fax: 416-869-3525

Business and commercial opportunities

Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.

Property Use

To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com 

For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.