If you forget to tap off at the end of your trip, an amount for Missed Tap Off or Underpayment will be deducted from your PRESTO card or charged to your credit card at the start of your next trip in the GO network.
The fare to the last stop on the train line or bus route will be deducted from your PRESTO card or charged to your credit card along with your fare type and any applicable loyalty discounts applied. If you have sufficient funds on your card, the Underpayment amount you owe will be automatically deducted from your card balance, along with the fare for the new trip. If your card doesn’t have enough funds, it’ll be blocked from further use on GO Transit until you load more money on it.
How to Avoid Missed Tap Offs
Missed Tap Off Cost
If you don’t have a default set on your card and you forget to tap off at the end of your trip, you’ll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied. This is because the PRESTO system doesn’t know where you’ve travelled to.
If your PRESTO card or credit card has a default trip set for travel between two specified train stations, you only need to tap on. If you take a trip that begins or ends at a different station, you’ll need to tap on and off.
If you forgot to tap off and the fare deducted from your PRESTO card, or charged to your credit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.
Below is a list of what station you’ll be charged to, on your line, if you forget to tap off:
LAKESHORE WEST
| STATION | CHARGED TO |
|---|---|
|
Aldershot |
Union |
|
Appleby |
Union |
|
Bronte |
Union |
|
Burlington |
Union |
|
Clarkson |
Hamilton |
|
Exhibition |
Hamilton |
|
Hamilton |
Union |
|
Long Branch |
Hamilton |
|
Mimico |
Hamilton |
|
Oakville |
Union |
|
Port Credit |
Hamilton |
|
Union |
Kitchener |
|
West Harbour |
Union |
LAKESHORE EAST
| STATION | CHARGED TO |
|---|---|
|
Ajax |
Union |
|
Danforth |
Oshawa |
|
Eglinton |
Oshawa |
|
Guildwood |
Oshawa |
|
Oshawa |
Union |
|
Pickering |
Union |
|
Rouge Hill |
Oshawa |
|
Scarborough |
Oshawa |
|
Union |
Kitchener |
|
Whitby |
Union |
MILTON
| STATION | CHARGED TO |
|---|---|
|
Cooksville |
Milton |
|
Dixie |
Milton |
|
Erindale |
Milton |
|
Kipling |
Milton |
|
Lisgar |
Union |
|
Meadowvale |
Union |
|
Milton |
Union |
|
Square One Bus Terminal |
Last stop on bus route |
|
Streetsville |
Union |
|
Union |
Kitchener |
KITCHENER
| STATION | CHARGED TO |
|---|---|
|
Acton |
Union |
|
Bloor |
Kitchener |
|
Bramalea |
Kitchener |
|
Brampton |
Kitchener |
|
Etobicoke North |
Kitchener |
|
Georgetown |
Union |
|
Guelph |
Union |
|
Kitchener |
Union |
|
Malton |
Kitchener |
|
Mount Pleasant |
Kitchener |
|
Union |
Kitchener |
|
Weston |
Kitchener |
|
York Mills Bus Terminal |
Last stop on bus route |
|
Yorkdale Bus Terminal |
Last stop on bus route |
RICHMOND HILL
| STATION | CHARGED TO |
|---|---|
|
Gormley |
Union |
|
Langstaff |
Union |
|
Old Cummer |
Gormley |
|
Oriole |
Gormley |
|
Richmond Hill |
Union |
|
Union |
Kitchener |
BARRIE
| STATION | CHARGED TO |
|---|---|
|
Allandale Waterfront |
Union |
|
Aurora |
Allandale Waterfront |
|
Barrie South |
Union |
|
Bradford |
Union |
|
Downsview Park |
Allendale Waterfront |
|
East Gwillimbury |
Union |
|
King City |
Allandale Waterfront |
|
Maple |
Allandale Waterfront |
|
Newmarket |
Union |
|
Rutherford |
Allandale Waterfront |
|
Union |
Kitchener |
|
York University |
Allandale Waterfront |
STOUFFVILLE
| STATION | CHARGED TO |
|---|---|
|
Agincourt |
Old Elm (formerly Lincolnville) |
|
Centennial |
Union |
|
Danforth |
Oshawa |
|
Kennedy |
Old Elm (formerly Lincolnville) |
|
Old Elm (formerly Lincolnville) |
Union |
|
Markham |
Union |
|
Milliken |
Union |
|
Mount Joy |
Union |
|
Scarborough |
Oshawa |
|
Stouffville |
Union |
|
Union |
Kitchener |
|
Unionville |
Union |