Customer Protective Officers

Safety and Security

Customer Protective Officers

Safety and Security

Safety Is For All

We’re one of the safest transit systems in the world. We’ll do everything possible to protect your health and safety on every trip you take with us.

Metrolinx thinks of safety before anything and everything else. When you ride our trains and busses or enter our stations you're in a safe space.

Learn what GO Transit is doing to help our passengers and employees travel safely during COVID-19.

Rail Safety Week


At GO Transit, safety is always our number one priority, and we're actively supporting Operation Lifesaver's Rail Safety Week under the banner "Stop Track Tragedies.".  We know rail safety is a shared responsibility, which is why we work with all stakeholders to continually introduce safety improvements throughout our network as we expand our rail infrastructure and increase GO train service. We have trains that transport passengers between 68 stations covering 11,000 square kms and over 185 level crossings, per year (every day). The need to execute this safely every day is why we are so committed to safety as an inherent value at Metrolinx.

This commitment extends far beyond Rail Safety Week. It's ingrained in our culture. We are proud of our safety record, but we are always seeking improvements. Our MX Transit Safety Officers engage with communities year-round, and we have enhanced station safety with Station Ambassadors and train length information. We encourage everyone to play their part in safety. If you witness an incident, call Transit Safety Dispatch at 1-877-297-0642 or Text ‘HELP’ to 77777 to communicate in real-time with a CPS dispatcher to report or request assistance in the event of an emergency or safety concern. Safety is a core value, and at GO Transit, we are dedicated to keeping you, our passengers, communities, and colleagues safe, every day of the year.

NEW! 24/7 Text-for-Help Service

Text HELP to 77777

Starting January 31, 2023, customers can communicate with our Customer Protective Services (CPS) team across our network and stations via text message through the Text-For-Help service.

Safety is at your fingertips, customers can text “”HELP” to a five-digit SMS number, 77777, to communicate in real-time with a CPS dispatcher to report or request assistance in the event of an emergency or safety concern. This option allows you to get help quickly and discreetly from anywhere within our network — on a bus, on a train, in a station building, on a platform or at a bus loop.

Here’s how it works:

  • If you have an immediate safety or security concern, send a text with the word “HELP” to 77777. Standard message rates may apply.
  • Once a text is received, customers will receive an automatic response.
  • A CPS team member will reply to your text within 90 seconds to understand the concern, and if needed, assist by dispatching support or local police services.
  • The Text-For-Help Service is 24 hours a day, seven days a week.
  • You can chat with us in over 100 languages, including Hindi, Punjabi, Traditional and Simplified Chinese, Tagalog, and Arabic

Important to know:

  • At this time, customers are advised to send text-only (SMS) messages (messages without images or videos).
  • You can continue to use the yellow emergency strip when police, fire or medical help is needed. Remember, it’s for emergencies only.
  • You can always call 911 for life-threatening emergencies or to report a crime in progress.

We’re continually looking for ways to enhance safety throughout the GO network. Our new Text-for-Help service is here to make it easier for you to reach out when you have a safety concern. Wherever you are, we’ll get you help.

24 Hour Transit Safety Dispatch:

Whenever you travel with GO, you never travel alone.

Call our Safety Dispatch line (1-877-297-0642) immediately if you witness or are involved in any of these types of incidents on our property:

  • Distress
  • Vandalism
  • Medical emergencies
  • Disputes
  • Suspicious packages
  • Unsafe or prohibited activity

Press the yellow emergency strip or call 911 for life-threatening emergencies and crimes in progress.

Safety on the GO Videos

Catch our Customer Protective Officer (CPS) team delivering safety tips and advice in our safety vlogs and learn what dangerous things you should never do in our "Close Call" series.

In Safety Vlog #3, Special Constables Tihana and Hilry get in gear to talk all about Bus Safety.

Check out Safety on the GO Videos for more behind-the-scenes safety tips.

Safety Tips

Male Transit Safety Officer standing on stairs holding railing in full uniform.

Here are some key safety tips to keep in mind throughout your commute:

  • When waiting on a train platform, stand well behind the yellow line
  • Don't stand in the No Standing Zones
  • Don’t run in front or behind a bus
  • The rules of the road also apply to our parking lots and property
  • Report any harassment you witness
  • Report unattended or suspicious packages

Learn more safety tips to ensure your commute is a safe one.

Auto Theft & Damage

Transit Safety Officer sitting in his vehicle in the sun

The safety of your car and property is important to us.

In the unfortunate event your vehicle has been damaged or stolen in one of our parking lots, find out what you can do and how we can help.

Yellow Emergency Strip

A man, left, sits GOTrain seat looking out the window. Directly across, a women reads a magazine.

Sorry, you missed your stop, but that isn’t an emergency. Like the signs says, the yellow emergency strip is for EMERGENCIES ONLY.

Emergencies include:

  • A passenger in distress or needing medical attention,
  • Vandalism
  • Disputes
  • Reporting a suspicious package
  • Anytime when the police and/or Customer Protective intervention is required.

These are all considered acceptable instances to use the yellow emergency strip.

The following are NOT emergencies. Do not press the yellow emergency strip when:

  • You missed your stop
  • You discovered you were going in the wrong direction
  • You boarded the wrong train
  • Requesting a stop
  • Needing directions
  • Needing to buy fare