GO is for Everyone
We’re committed to making our services as easy to use as possible for everyone.
With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.
Metrolinx and Ontario Public Transit Association
We're proud to be participating with Ontario Public Transit Association on a new campaign to promote compliance with Ontario's accessibility standards. You will now start seeing posters on GO trains and buses featuring clear and simple messaging designed to offer friendly reminders about such features as priority seating and service animals, among others. Visit the OPTA webpage to learn more!
Travelling with a Support Person or Service Animal
If you need to travel with a support person, they can ride with you for free. Buy your ticket at the ticket counter. If you use PRESTO, ask the station ambassador at the ticket counter to put a Support Person sticker on your card. This only applies for travel on GO Transit and UP Express. Please contact your local transit agency to find out what their Support Person processes and identification requirements are.
We welcome guide dogs and other service animals that assist customers with physical, mental and/ or sensory disabilities when travelling on our trains and buses. As per the Accessibility for Ontarians with Disabilities Act, we encourage customers to travel with documentation supporting their needs in the event it is requested.
Hidden Disabilities Sunflower Program
Metrolinx is delighted to join the Hidden Disabilities Sunflower program. Beginning October 27, 2023, GO Transit and UP Express customers may request a sunflower pin to voluntarily signify that they may require a bit more support, time or a helping hand when out in public.
By simply wearing the sunflower pin, GO Transit and UP Express employees understand that the customer may need additional help, understanding, or a little more time.
Customers can pick up a sunflower pin at Union Station by asking a GO Transit or UP Express employee or be sent a pin for free by mail when requested via email at email@example.com.
- GO Transit Accessibility Guide
- Metrolinx / GO Transit Accessible Customer Service Policy for Implementation of the Accessibility for Ontarians with Disabilities Act, 2005
- Metrolinx Accessibility Plans and Reports
If you need a GO Transit or Metrolinx document in a different format, please Contact Us or email us at firstname.lastname@example.org.