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Customer Committees

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Customer Committees

Surveys and Feedback

Let's get in touch more often

In an effort to continually improve our services, we will be hosting new surveys every month to learn more about what you, our customers, think.

Take our July Customer Satisfaction Survey for your chance to win 1 of 5 $100  prizes for your PRESTO card.

We’re listening

We’re always looking for ways to improve our services and programs, and it helps us when we hear from you.

Last time you told us:

  • Improving service status information is most important to you
  • You want more information about construction projects, including how they will impact your commute
  • We need to ensure our trains run on time
  • We need to improve the process for making a GO Train Service Guarantee claim

We listened to you, and here’s how we improved:

  • We created corridor-specific Twitter handles to make finding trip information easier and quicker
  • We reorganized our construction updates page by corridor to make it easier to find projects and plans by station
  • We improved the GO Train Service Guarantee claim process so that you’ll know right away if a trip is eligible for a refund. The improved system also allows us to process claims faster.

Got something that just can't wait? We want to hear from you right away.