Everyone on GO Transit deserves a comfortable and stress-free commute, which is one of our top priorities in the GO Customer Charter. Let’s all do our part to be kind and considerate so that riding aboard our trains and buses is a breeze for everyone!

Want to make sure you are being a considerate GO passenger? Here are the NO-GOs to avoid when riding with us so that every ride is a pleasant one for everyone.

Top NO-GOs for a comfortable ride

1. Blocking doors and stairways

Allow other customers space to get around trains or buses. Standing in doorways or on stairways can block others from moving freely.

Blocking doors and stairways is a NO-GO!

2. Crowding on the platform

Spread out along the platform to make boarding easier for everyone. Crowding in one spot can slow things down and make it harder for others to board.

Crowding to board is a NO-GO!

3. Wearing backpacks on platforms and on board

Take off your backpack while on platforms and trains or buses. Hold your belongings in hand to give others more space and avoid bumping into fellow passengers.

Wearing backpacks is a NO-GO!

4. Sneaking your feet on the seat

Keep feet off seats – remember it’s not a footrest. Leave seats for others to sit and keep the seats free of wet boots and shoes. 

Feet on seats are a NO-GO! 

5. Dialing it up in the Quiet Zone 

The Quiet Zone is a space for people to unwind on the train during rush hours.  Short and quiet conversations are okay but keep the volume low and electronics muted. Wear headphones when listening to music or watching a video.

Being loud in the Quiet Zone is a NO-GO! 

6. Hogging another seat with your belongings

Keep your bags and jackets on either the floor or your lap, not on an empty seat. Let’s leave seats for other passengers. 

Taking up a seat is a NO-GO! 

7. Using the stairs as a seat

Stairways are for moving, not sitting. Sitting on the stairs can block others and create safety hazards.

Using the stairs as a seat is a NO-GO!

8. Vaping or smoking on board

Smoking or vaping of any kind is not allowed on GO Transit. Let’s keep the air clean and safe for everyone.

Any vaping or smoking on board is a NO-GO!

9. Occupying seats meant for those with special needs

Offer your seat to someone in need, especially our designated Priority Seating. Please keep these seats for expectant mothers, elderly passengers, passengers with disabilities, passengers with young children, or passengers with a stroller. 

Hogging a seat is a NO-GO! 

10. Boarding with bikes in non-designated zones

Customers with bikes need to board at train doors marked with a green bicycle sticker – this indicates a designated bicycle zone.  Remember to not block seats, aisles, doors, and stairwells on the train with your bike – let's be safe and avoid crowding. Check out our bike FAQ here.

Blocking spaces and seats on the train is a NO-GO!

11. Wearing strong perfumes or scents

Be mindful of others who may have sensitivities or allergies. Avoid wearing strong perfumes or scents while on board.

Strong perfumes or scents are a NO-GO!

12. Consuming alcohol on board

Alcohol consumption is not permitted on GO Transit. Save the drinks for your destination.

Consuming alcohol? That’s a NO-GO!

Please be kind

Remember these tips to be a good rider on GO Transit. We’re all heading somewhere, so let’s keep it polite and respectful even when it’s packed and busy. It’s what makes riding with us a smooth and enjoyable experience for everyone.