Contact Us

Need a quick answer? Check our Frequently Asked Questions.

How to Contact Us

Due to higher than expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online options:


416-869-3200 Toronto (local calling area)
1-888-438-6646 toll-free

Contact Centre Hours*

Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
*Our automated self service is always available
Telecommunications Relay Service number 1-800-855-0511


Webchat (always available)

Webform (not for urgent inquiries)

For non urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 14 business days.

In person

Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps 
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.


Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3

Other Contact Information

To report a crime or security matter, call:
Customer Protective Services 1-877-297-0642

Metrolinx head office (GO Transit, PRESTO, UP Express)

Phone: 416-869-3600
Fax: 416-869-1662

Business and commercial opportunities

Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.

Property Use

To use GO Transit stations for filming, photography, and to distribute information, email 

For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.