Contact Us

We want to hear from you. Reach out to us online, by phone, or in person.

Need a quick answer? Check our Frequently Asked Questions.

How to Contact Us

Online and Phone

For a fast and convenient way to get in touch with us, fill out our customer comment form.

We provide automated information by phone 24 hours a day.

Our Contact Centre hours are:
Monday to Friday: 7 a.m. to 11 p.m.
Weekends and holidays: 8 a.m. to 9 p.m.
416-869-3200 Toronto (local calling area)
1-888-GET-ON-GO (438-6646) toll-free
1-800-387-3652 TTY teletypewriters only

PRESTO: 1-8-PRESTO-123 (1-877-378-6123)

Head office: 416-869-3600
Head office fax: 416-869-3525

To report a crime or security matter, call:

905-803-0642, 24 hours a day or Transit Safety dispatch 1-877-297-0642 toll- free

Mail

Customer Relations 
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Canada

In Person

Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps >

Hours:
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.

Other Contact Information

Business and Commercial Opportunities

Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.

Property Use

To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com.

For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.