Need a quick answer? Check our Frequently Asked Questions.
How to Contact Us
Due to higher than expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online options:
416-869-3200 Toronto (local calling area)
Contact Centre Hours*
Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
*Our automated self service is always available
Telecommunications Relay Service number 1-800-855-0511
Webform (not for urgent inquiries)
For non urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 14 business days.
Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Other Contact Information
To report a crime or security matter, call:
Customer Protective Services 1-877-297-0642
Metrolinx head office (GO Transit, PRESTO, UP Express)
Business and commercial opportunities
Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.
To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com
For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.