Need a quick answer? Check our Frequently Asked Questions.
How to Contact Us
Due to higher than expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online options:
- Fare information and e-tickets
- Train and bus schedules
- Use triplinx.ca to plan your trip
Phone
416-869-3200 Toronto (local calling area)
1-888-438-6646 toll-free
Contact Centre Hours*
Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
*Our automated self service is always available
TTY: 1-800-387-3652 teletypewriters only
PRESTO
Webchat (always available)
www.prestocard.ca
1-877-378-6123
Webform (not for urgent inquiries)
For non urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within 7 business days.
In person
Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps
Hours:
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.
Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Canada
Other Contact Information
To report a crime or security matter, call:
Customer Protective Services 1-877-297-0642
Metrolinx head office (GO Transit, PRESTO, UP Express)
Phone: 416-869-3600
Fax: 416-869-3525
Business and commercial opportunities
Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.
Property Use
To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com
For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.