We want to hear from you. Reach out to us online, by phone, or in person.
Need a quick answer? Check our Frequently Asked Questions.
How to Contact Us
Online and Phone
For a fast and convenient way to get in touch with us, fill out our customer comment form.
We provide automated information by phone 24 hours a day.
Effective March 18, 2020, we temporarily reduced our Contact Centre hours and we will be open:
Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
416-869-3200 Toronto (local calling area)
1-888-GET-ON-GO (438-6646) toll-free
1-800-387-3652 TTY teletypewriters only
PRESTO: 1-8-PRESTO-123 (1-877-378-6123)
Head office: 416-869-3600
Head office fax: 416-869-3525
To report a crime or security matter, call:
905-803-0642, 24 hours a day or Transit Safety dispatch 1-877-297-0642 toll- free
Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Canada
In Person
Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps >
Hours:
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.
Other Contact Information
Business and Commercial Opportunities
Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.
Property Use
To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com.
For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.