Connect with GO
Connect with GO
Need a quick answer? Check our Frequently Asked Questions (FAQ).
How to Contact Us
Due to higher-than-expected call volumes, there may be longer wait times to speak to a Contact Centre representative. Here are some helpful online resources:
- Fare information and e-tickets
- Train and bus schedules
By Phone
Toronto (local calling area): 416-869-3200
Toll-free: 1-888-438-6646
Contact Centre Hours*
Monday to Friday: 8 a.m. to 8 p.m.
Weekends & Holidays: 9 a.m. to 5 p.m.
*Our automated self-service tool is available at all times
Telecommunications Relay Service number: 1-800-855-0511
Submit a Webform (for non-urgent inquiries)
For non-urgent inquiries and comments, contact us using our webform. We’ll do our best to get back to you within five business days.
Contact PRESTO
Phone: 1-877-378-6123
In person
Customer Service Centre at Union Station
Union Station (York Street entrance)
35 York Street, Toronto ON, M5J 0C7
Find on Google Maps
Hours:
Monday to Friday: 5:45 a.m. to 12:45 a.m.
Weekends and holidays: 6 a.m. to 12:45 a.m.
Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
Canada
Other Contact Information
To report a crime or security matter, call:
Customer Protective Services 1-877-297-0642
Did you witness an incident during your ride?
To access mental health support, Call 1-866-531-2600, or Text "connex" at 247247, or chat with us at connexontario.ca (standard data message rates may apply).
Metrolinx head office (GO Transit, PRESTO, UP Express)
Phone: 416-869-3600
Fax: 416-869-3525
Business and commercial opportunities
Reach your target audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Metrolinx Commercial Opportunities page to learn more.
Property Use
To use GO Transit stations for filming, photography, and to distribute information, email PropertyUse@gotransit.com
For electoral candidates interested in using GO Transit facilities, see the Metrolinx Facility Use Policy page.
Sharing Feedback
We are committed to providing the best customer experience possible. We welcome feedback about our services. Find out more about ways you can share your feedback and our commitment to you