Notice a change behind the service counter at your GO station?
While we expand service to accommodate the growing number of GO passengers, we’re evolving how we serve customers at our stations to provide the best and easiest experience possible.
For a while now, station ambassadors have been spending less time working in the booth and more time walking around the station providing more personalized assistance to customers.
Sometimes, our station ambassadors are away from the ticket booth helping customers elsewhere around the station.At many GO stations, station ambassadors will be wearing brightly coloured safety vests so they’re easy to see when they’re not in the booth. They’ll have a mobile device so they can assist you on the spot with trip planning, way finding or answering your questions.
If you go to the ticket booth and our station ambassador is away from it helping customers, here are some easy ways to buy a ticket, load your PRESTO card or get trip information:
- With the PRESTO App, you can load your card and manage account information from the convenience of your phone.
- Use fare vending machines to buy tickets, load your PRESTO card and, at some locations, buy a new PRESTO card.
- For schedule information check departure boards at your station or visit our schedules page. Plan ahead with triplinx.ca.
With all these convenient and easy options, our staff are able to spend more time out of the booth to provide more personalized assistance with wayfinding, using fare vending machines or answering questions.
Frequently Asked Questions
Why are station ambassadors not always behind the service counter? What if I need help?
As the number of people choosing to ride with us continues to grow, we’re providing more choices and convenience for accessing PRESTO services or buying GO tickets.
With more options available at GO stations, our staff can spend more time around the station providing more personalized assistance with trip planning, way-finding, using fare vending machines, or answering questions.
We know that our station ambassadors are an important part of your experience at GO stations; if you need assistance, they’re happy to help!
Is this happening at all GO stations?
At most of our stations, station ambassadors have the flexibility to spend more time out of the booth to provide more personalized assistance with wayfinding, using fare vending machines or answering questions.