GO Transit is committed to making travel accessible for customers with visible and invisible disabilities.  You can request the following accessibility support:   

• Sighted guide assistance to navigate station property between GO Transit services.  
• Guided assistance to navigate station property between Metrolinx services for other accessibility reasons.  
• Staff assistance to read GO Transit schedules and communication materials, e.g digital signage messages.  
• Metrolinx transport chair assistance.   
• Metrolinx offers various types of transport chairs, some with weight limits as low as 300 lbs. Customers must be able to self-transfer. Staff do not push customers in their personal mobility aids, and Metrolinx transport chairs are not available for loan.  
• Staff assistance to show you how to use the accessibility options for fare payment devices. 

Making a request 

Please make your request at least 48 hours before you plan to travel so we can do our best to accommodate you.   

You must be 13 years of age or older to request station assistance. Customers under 13 must be accompanied by an adult.   

Please make a request before purchasing a ticket to confirm staff availability.     

You can make a request by calling: 

• Our Customer Care Team at 1-800-387-3653 
• Telecommunications Relay Service number: 1-800-855-0511 

We aim to provide support at all our stations however some stations are unstaffed and we may be unable to provide support in some cases. Our customer care team are here to help you plan your trip and suggest alternatives if needed. 

Some Things Our Station Staff Cannot Assist With 

• To ensure the safety and efficiency of our services, station staff are unable to assist with the following: 
• Carrying Personal Items - Station staff cannot carry bags, luggage, furniture, or any other personal belongings. 
• Travel Beyond Designated Boundaries - Assistance is available only within station premises. Staff cannot accompany customers beyond Metrolinx property. 
• At Union Station, exceptions include assistance to: 
• TTC entrance doors 
• Taxi stand on Front Street / Wheel-Trans pickup area 
• Rideshare pickup at Station Street (via Skywalk and elevator) 
• Great Hall / VIA Rail area 
• UP Express platform 
• Scotiabank Arena Indoor Entrance 
• Union Station Food Court 
• Wheel-Trans Pick up area at 81 Bay Street 
• Multiple Locations - Staff assistance is to a single waypoint within the station. This means: 
• No stops at restaurants, stores, or other locations. 
• No additional assistance unreasonably beyond the originally requested destination. 
• Leaving Station Property: Assistance does not extend beyond station boundaries (e.g., pedestrian overpasses are not considered "on-property"). 
• VIA Rail Transfers: While we assist our customers transferring to VIA, station staff cannot pick up customers from VIA Rail. This is VIA Rail’s responsibility. 
• Airport Assistance (Toronto Pearson - Terminal 1): Station staff do not leave the UP Express terminal. Customers requiring assistance at Pearson should contact Airport Services directly. 
• Personal Care: Staff do not provide assistance with washroom use or any other personal care needs. 
• Service Animals: Station staff do not provide care or relief for service animals. 
• Wheelchair Assistance: Staff do not assist with pushing customers in their own wheelchairs. 
• Third-Party Transit Services: Assistance requests apply only to customers using Metrolinx services. Customers arriving via third-party transit services must arrange for assistance as needed. If you require assistance from VIA Rail, UP Express, or other connecting transit agency, please contact the connecting transit agency for support. 
• Extreme Weather Conditions: Assistance at line stations may be restricted during extreme weather conditions, such as severe winter storms, to ensure the safety of both customers and staff, particularly when wheelchair assistance is required. 

Learn more about accessible travel on GO Transit.  

Once you've made a Station Accessibility Assistance Request, feel free to use our 'Plan Your Trip' tool to map your route.  

Ways to pay your fare 

• You can use PRESTO to pay your fare on GO Transit, UP Express, Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway, MiWay, Oakville Transit, TTC and York Region Transit.  
• Get a digital PRESTO card in Apple Wallet or Google Wallet for $0 and simply tap your phone or watch pay your fare.  
• You can also tap a credit or debit card directly on a PRESTO device to pay your fare. If you use Apple Pay and Google Pay, you can tap your phone or watch instead.   
• If you’d like to use a physical PRESTO card, you can buy one for $4 at a customer service outlet or vending machine.  
• Ontario’s One Fare program allows transit riders to pay once when travelling between the TTC and GO Transit, Brampton Transit, Durham Region Transit, MiWay and York Region Transit. Learn more about One Fare here: metrolinx.com/onefare  
• Local transit is free for riders connecting to and from GO Transit on municipal transit systems with GO Transit co-fare agreements. Find out more here.