Customer Committees & Panels

Two GO Train passengers on a train comfortably chat with each other across the aisle.

Surveys and Feedback

We’d like to hear from you more often.

Your experience with GO and what you think about our services is important to us.

As we continue to look for ways to improve, we’ll be hosting monthly surveys to get your feedback starting this August.

Be sure to keep checking back with us!

Take the August survey.


How We’re Listening

We’re always looking for ways to improve our services and programs, and it helps us when we hear from you.

You told us:

  • Improving service status information is most important to you
  • You want more information about construction projects, including how they will impact your commute
  • We need to ensure our trains run on time
  • We need to improve the process for making a GO Train Service Guarantee claim

We listened to you; here’s how we improved:

  • We created corridor-specific Twitter handles to make finding trip information easier and quicker
  • We reorganized our construction updates page by corridor to make it easier to find projects and plans by station
  • We improved the GO Train Service Guarantee claim process so that you’ll know right away if a trip is eligible for a refund. The improved system also allows us to process claims faster.

Your opinion matters — we want to hear from you.