Customer Experience Advisory Committee

Passengers using a tunnel at a GO Train Station.

The Customer Experience Advisory Committee (CEAC) consists of ten volunteer GO customers who meet four times a year to provide feedback on customer service programs and initiatives.

Full terms of references

 

Committee Member Recruitment

Students, help shape the future of GO Transit!

We’re looking for a student representative on our Customer Experience Advisory Committee. Interested?

To apply, email CEAC@gotransit.com by November 1 and tell us a little about yourself, including how often you use GO Transit and why you’re interested in being on the committee.

You must be a current post-secondary student who uses either the GO train or GO bus, or both, on a regular basis.

Committee members are volunteers and provide feedback and advice to help us improve. The committee meets four times a year (in the evening from 4:30 to 6:30 pm, downtown Toronto).

 

Roles and Responsibilities

Members of the Customer Experience Advisory Committee:

  • Are consulted with and provide valuable insight about GO Transit and Metrolinx customer service programs and initiatives.
  • Discuss and share information from a customer perspective.
  • Advise on service issues and how they affect fellow customers.

 

What We Do

The Customer Experience Advisory Committee has provided feedback and advice for several service initiatives and programs, including:

  • Customer Experience Strategy (2016-2019)
  • Winter Preparedness Initiatives for train services
  • Passenger Charter Promises and Key Performance Indicators
  • GO Transit website redesign
  • Content and quality of service announcements
  • Digital Signage refresh
  • New uniforms for GO staff
  • Quiet Zone on trains
  • GO brand refresh
  • Automated announcements on buses and trains
  • Self-serve programs
  • Customer Etiquette campaigns
  • Real-time service information

Check out recent and past CEAC meeting reports:

Thanks to all our past and present CEAC volunteers whose contributions help enhance our customers’ experience on GO.

 

Questions or Comments

Send us your questions or comments about CEAC at: CEAC@gotransit.com

Or mail them to us at:

GO Transit CEAC
20 Bay Street, Suite 600
Toronto, Ontario
M5J 2W3

For any other comments, questions, or issues regarding GO’s services, get in touch with us.