Important information regarding fine services
In continued support of provincial action and to protect Ontarians from COVID-19, the Metrolinx Compliance Services Office at Union Station is temporarily closed for in-person services. If you need assistance, please email us at firstname.lastname@example.org or call 416-202-4000.
Online services are still available for Notices of Violation and Parking Infraction Notices.
If you’ve received communication from a collection agency or credit bureau regarding an outstanding debt to Metrolinx, please contact our external Collection Agency, ARO at 1-866-667-3304.
If you have requested a review of your Notice of Violation or Parking Infraction Notice, your ticket will be placed on hold until a review has been completed. Please be sure you check your email (including your junk/spam folder) regularly. You may also request a review by clicking here for Notices of Violation or here for a Parking Infraction.
We will update this webpage if there are any further changes to our fine services and encourage you to continue to check here for any updates.
We thank you for your understanding during this period.
Proof of Payment and Fare Inspections
GO Transit uses an honour-based proof of fare payment system. Before you go up to the train platform at Union Station, or board a GO train or bus, you must buy a ticket or tap your PRESTO card.
Revenue Protection Officers and Transit Safety Officers (Special Constables) conduct fare inspections on the GO system and there is zero-tolerance for fare evasion. Anyone who is unable to provide a valid ticket will be issued one of the following tickets (the type of ticket will be dependent upon the circumstances):
- Notice of Violation;
- Provincial Offence Notice;
- Provincial Offence Summons; or a
- Criminal charge for fraud transportation.
Did You Get a Fine?
Did you get a Notice of Violation or a Parking Infraction Notice? Here’s what you need to know.
If you were issued a Provincial Offence Notice or summons, see the reverse side of that ticket or summons for your options.
If you were issued a Notice of Violation or a Parking Infraction Notice, select the type of fine you received below for more information.