Change for our Lost and Found office
As the COVID-19 situation continues to evolve, we are responding to it. In continued support of provincial action and to protect Ontarians from COVID-19, and for the health and safety of our staff, the Lost and Found at Union Station will be closed and services will be available for critical items only until further notice. If you’ve lost an item while traveling on GO, fill out the online Lost and Found form as usual, and if your item has been found, our office will call you to schedule an appointment for pick up.
Did You Lose Something?
Items found on GO trains and buses and at stations and terminals are sent to our Lost and Found office.
To claim your item, you’ll need to provide ID and proof of ownership, such as the number of a lost cell phone or the password for a laptop computer.
If you can’t get to us in-person, someone can claim the item on your behalf if you give us their name, or you can call a courier service to set up a pre-paid pick-up from our office.
It usually takes around five business days for a lost item to be brought to our office, and we’ll hold it for 30 calendar days. We donate unclaimed items.
Where to Find Us
The Lost and Found office is located in the York Concourse in Union Station, 35 York Street.
Monday to Friday: 7:05 a.m. to 7:30 p.m.
Saturday and Sunday: 10 a.m. to 5:30 p.m.
We’re closed on all statutory holidays.