COVID-19 (Coronavirus) Safety

Wear a Face Covering.  It's mandatory.

Safety Never Stops

Things may be different, but our commitment to your health, comfort and safety will never change.

  • Check out the coronavirus safety measures we’re taking to help our passengers and employees travel safe on GO.
  • Our services are operating a little differently to enable physical distancing. It’s good to plan accordingly. Get the latest GO Transit schedules changes and service updates.
  • Have questions? We have answers. Check out our FAQ for the latest travel advice.



Travel Safe on GO Transit

We’re proud to continue serving our communities. As things change, we do too. The 40+ safety measures we’ve put in place are guided by public health officials, and we’re always looking for new ways to keep you healthy and safe on GO Transit. Your health and safety are our top priority, so let’s protect each other!


Please ride safe with these tips:


sneezing

Don’t take public transit if you’re sick.

face covering

Wear a face covering to protect yourself and others.

2 meters apart

Respect physical distancing and stay 2 metres apart, where possible.

handwashing

Wash your hands frequently. If you’re unable to, use one of the many hand sanitizing stations available throughout your journey.

autoload

Avoid lining up at the station. Load money onto your PRESTO card using the PRESTO App available on the App Store or on Google Play, or buy your ticket online.


Our front-line team will:

  • Continue to actively participate in increased cleaning procedures.
  • Receive regular health screening.
  • Wear face coverings and practice physical distancing at work.
  • Always have access to reusable face coverings, face shields, latex gloves and hand sanitizer.

COVID-19 safety measures on our GO trains, GO buses, on platforms and in our stations include:

  • For a limited time, you can now buy our new reusable face coverings at the service counter at Union Station in the York Concourse. Individually wrapped, choose from five stylish designs for kids and adults – including a couple with our lovable GO Bear! They’re $7.50 each plus tax and $2 from each sale will be donated to United Way. Check out the Metrolinx News blog for more details.
  • A Health and Safety kiosk in the York Concourse, you’ll find interactive stations where you can take your temperature, test your hands for germs, and more!
  • Frequently scheduled deep cleaning, which includes the use of specialized HEPA Vacs. These vacuums remove tiny particles, including the droplets which transmit COVID-19.
  • Application of a long-acting antimicrobial germ protecting barrier on all of our vehicles and high-touch areas in stations.
  • Immediately closing a station/ taking a vehicle out of service for deep cleaning in the event a person with a suspected case of COVID-19 has been on the premises/on-board.
  • The installation of polycarbonate screens on buses and in stations to protect customers and staff.
  • A new convenient option is now available to purchase face coverings, disposal gloves, hand sanitizers, and touchless keychains from a vending machine at Oakville GO Station and Union Station in the SkyWalk. This vending machine is part of a pilot and we expect to introduce more at additional stations in the coming months.
  • Touchless payment options to ensure that no cash is handled – such as PRESTO! When using PRESTO, don't forget to tap off.
  • Hand sanitizing dispensers will be rolling at all stations, at the entry zone of each train, and on over 400+ buses.
  • Removal of hands-on assistance unless needed.

Enhanced Cleaning Measures


disinfectants

We've increased cleaning on our trains, buses, and in our stations because a safe journey is a clean one. On top of our already frequent cleaning schedule, we’re also focusing on 30+ high touchpoint areas throughout your journey and cleaning them several times a day.

Here’s what we’re doing more of:

  • Dedicating more staff to cleaning throughout the day.
  • Using disinfectants to clean and disinfect our trains, buses, and stations every day and every night.
  • Cleaning and disinfecting door handrails, seatback grab handles, seat armrests, handrails, stanchions, elevator buttons, mobility areas, and partitions (where installed).
  • Cleaning of all washrooms and frequent disinfection of door handles, buttons, faucets, soap dispensers, door locks and support bars.
  • Immediate disposal of discarded masks/gloves. Increased removal of garbage and paper from the seats/floor.

Health & Safety Kiosks

To demonstrate our continued commitment to safety, Metrolinx has unveiled a new Health & Safety Kiosk in York Concourse at Union Station, nearby the Lost & Found.

Activities include:

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Temperature screening

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Cleanliness checking of a personal belonging

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Safe practices for hand washing hygiene

All activities are self-serve, voluntary, and not mandatory prior to boarding.

Additional kiosks and pop-ups will be introduced in stations all throughout our network over the coming weeks, to help riders across the GTHA understand what measures are necessary to stay safe.

Testing More Safety Features on the GO

We’ve been listening to our customers carefully, and that’s why we’re trying out some new features inside some of our trains and buses to help keep everyone safe:

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Train wayfinding

Train wayfinding

Designated entry and exit doors help you limit your contact with other passengers. Given this is a trial, please be patient and give yourself enough time to safely board and exit the train

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Train decal

Train decal

On-board directional arrows help you to move safely inside trains and reduce face-to-face contact

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Plexi-glass seat dividers

Plexi-glass seat dividers

Plexi-glass seat dividers help prevent the spread of germs by putting a barrier between you and other passengers. However, the best way you can help protect each other, and to help stop the spread of germs, is to wear a face covering.

 

Upcoming COVID-19 Safety Measures:

Make sure to watch this area for the latest updates.

  • Metrolinx started rolling out additional Health and Safety kiosks and pop-ups at other stations all throughout the GO network, to help riders across the GTHA understand what measures are necessary to stay safe.
  • A series of safety messaging signs/decals have been deployed at Union Station, line stations, bus and rail platforms, and onboard train and bus to improve wayfinding and navigation to help you find your way, and have an easier time with physical distancing.
  • Metrolinx will be installing additional safety signs/decals with the following messaging: “Stand Here”, “2m distance”, “No waiting”, “One way traffic”, “Two way traffic”, “Maximum Occupancy”, and “Do not use”.
  • Even more hand sanitizing stations will be added over the coming months both on trains and in stations. This is to ensure that they’re available wherever and whenever you need them.


FAQ

Do all customers have to wear face coverings when riding GO?

When riding with us, we’ve made face covering mandatory. We’ve also made it mandatory for our staff to wear one on the job. It’s part of our commitment to protect you. They’re essential to keeping everyone safe on transit. That said, we ask for your understanding as not everyone can wear face coverings for health or personal reasons.

Is hand sanitizer available at the station?

Yes, there is hand sanitizer available at all GO stations. We are rolling out hand sanitizer dispensers on trains and buses so they are readily available at many points in your journey.

How can I buy an e-ticket or load my PRESTO card before getting to the station?

Load your PRESTO card using the mobile app – instant loads available now! or buy GO Transit e-tickets online.

With PRESTO, you can set up Autoload so your PRESTO card automatically loads when your balance drops below a dollar amount you choose. For more information, please visit here.

How do I navigate around the station while avoiding other passengers?

We’ll be installing safety messaging signs/decals i.e. “Stand Here”, “2m distance”, “No waiting”, etc. to help you navigation in/out of our stations and platforms to maintain an easier time with physical distancing.

Are washrooms still open on GO trains?

Yes, on-board washrooms will continue to be open and are regularly cleaned.

Are the restaurants in the food court open at Union Station?

Many retailers in Union Station’s food court are now open. However, most seating areas remain closed throughout the station.