Wi-Fi Field Trial on GO Trains and Buses

Customer using mobile device

 

Free Wi-Fi on some GO Trains and Buses

On April 23, we began an eight-week field trial to test free Wi-Fi on four GO buses and, for the first time ever on two GO trains.

The two trains with free Wi-Fi are travelling throughout our system on various lines and at different times during the field trial. One of the coaches on these trains will be wrapped in signage on the outside so you’ll know you’re about to board a train with Wi-Fi. You’ll be able to connect to Wi-Fi on any coach on that train - just follow the instructions posted on the windows.

Buses with free Wi-Fi are travelling along 407 bus routes and have signs on windows with instructions on how to connect. Our Customer Service Ambassadors and bus drivers will let you know you’re on a vehicle that’s testing Wi-Fi and will make announcements throughout your trip.

Your PRESTO card is your unique access number to connect to free Wi-Fi during the field trial.Your PRESTO number identifies you as a customer and you won’t have to log in again as the system will recognize your device. No PRESTO information is used aside from the number and it will be deleted after it is validated.

Be sure to take the Wi-Fi survey once you’ve connected to let us know what you think of the service. Enjoy!

Frequently Asked Questions

1. How do I connect to the free Wi-Fi services?

Connect to free Icomera Wi-Fi:

1. Choose “Move_Free_Wi-Fi”

2. Once redirected to MoveFreeWi-Fi.com, log in using your email address and the last 11 digits of your PRESTO card.

Call Icomera at 1-844-588-2886 if you need any assistance.

Connect to free Rogers Wi-Fi:

1. Choose “ROGERS-WiFi”

2. Once redirected to the Rogers Web Portal, enter the last 11 digits of your PRESTO card

Call Rogers at 1-844-657-2013 if you need any assistance.

2. How will I know I’m on a train or bus that has free Wi-Fi?

Our trains with free Wi-Fi will have a coach wrapped on the outside and decals on the windows with log on instructions. Our buses with free Wi-Fi also have window decals with log on instructions. Customer Service Ambassadors and Bus Drivers will also make announcements to let you know you’re on a train or bus with free Wi-Fi.

Window decals for free Icomera Wi-Fi service:


Click on the image to enlarge.

Icomera Wi-Fi service

Testing 1-2-3 | Wi-Fi is now available on this train. Get your PRESTO card ready and follow these steps: 1. Choose “Move_Free_Wi-Fi” 2. Once redirected to MoveFreeWiFi.com, log in using your email and the last 11 digits of your PRESTO card 3. Enjoy hundreds of hours of free entertainment | Having trouble? Call 1(844)588-2886 | Powered by Icomera

Click on the image to enlarge.

Icomera Wi-Fi service

Testing 1-2-3 | Wi-Fi is now available on this bus. Get your PRESTO card ready and follow these steps: 1. Choose “Move_Free_Wi-Fi” 2. Once redirected to MoveFreeWiFi.com, log in using your email and the last 11 digits of your PRESTO card 3. Enjoy hundreds of hours of free entertainment | Having trouble? Call 1(844)588-2886 | Powered by Icomera

Window decals for free Rogers Wi-FI service:


Click on the image to enlarge.

Rogers Wi-Fi service

Testing 1-2-3 | Wi-Fi is now available on this train. Get your PRESTO card ready and follow these steps: 1. Choose “ROGERS-WiFi” 2. You will be redirected to the Rogers Web Portal 3. Enter the last 11 digits of your PRESTO card 4. Enjoy your free Wi-Fi and premium content | Having trouble? Call 1(844)657-2013 | Powered by Rogers

Click on the image to enlarge.

Rogers Wi-Fi service

Testing 1-2-3 | Wi-Fi is now available on this bus. Get your PRESTO card ready and follow these steps: 1. Choose “ROGERS-WiFi” 2. You will be redirected to the Rogers Web Portal 3. Enter the last 11 digits of your PRESTO card 4. Enjoy your free Wi-Fi and premium content | Having trouble? Call 1(844)657-2013 | Powered by Rogers

3. Why is free Wi-Fi available only on some trains and buses and when do you plan on putting Wi-Fi on all trains and buses? Will it continue to be free?

As part of the field trial, Wi-Fi is being tested on two trains and four buses to see how it performs, and what our customers think about it. We’ll use the learnings from the field trial to help determine our future direction. More details will be available at a later time.

4. Why do I need to give my PRESTO card number to connect to free Wi-Fi? Is my personal information being shared if I enter my number?

Your PRESTO card is your unique access number to connect to free Wi-Fi during the field trial. Your PRESTO number identifies you as a customer and you won’t have to log in again as the system will recognize your device. No PRESTO information is used aside from the number and it will be deleted after it is validated.

Part of what we’re testing in this field trial is whether or not something like free Wi-Fi is an incentive for people to get PRESTO cards. Of course, we encourage everyone to get a PRESTO card because it makes it faster and more convenient to take transit within Toronto and beyond.

Get a PRESTO card today from any GO ticket booth, select ticket vending machines, and many Shoppers Drug Mart locations.

Your personal information will not be shared. See the Terms and Conditions on the Wi-Fi provider’s web page to find out how your privacy will be protected.

5. I don’t have a PRESTO card (and I’m a visitor to the area). Can I connect to free Wi-Fi on the trains and buses?

At this time, you’ll need a PRESTO card to connect to free Wi-Fi during the field trial. However, there are other options for visitors to connect while they’re on the GO. Most of our GO stations are equipped with free Wi-Fi and cellular service is available across the network.

Get a PRESTO card today from any GO ticket booth, select ticket vending machines, and many Shoppers Drug Mart locations.

6. Are there any data limitations to free Wi-Fi on your trains/buses?

To provide a great experience for all our customers, there will be some data limitations. For more information, visit the service provider’s homepage while you’re connected to free Wi-Fi.

7. How long will this field trial run for? Will you be stopping free Wi-Fi when it’s over?

We’re testing free Wi-Fi on two trains and four buses for eight weeks to see how the service works and find out what you think of it. Once our testing is complete, we’ll evaluate the pilot and determine how to continue. We’ll be sure to keep you in the know.

8. Why am I having different experiences with Wi-Fi during your field trial?

There are two different Wi-Fi providers offering their own unique service on different trains and buses as part of the pilot. We want to hear what you think of your Wi-Fi experience; take the survey while you are connected to Wi-Fi and share your thoughts about this service.

9. Why do you have a different Wi-Fi provider at GO stations?

Providing Wi-Fi onboard our vehicles requires a different technology from what we provide at our stations. We want to make sure the Wi-Fi service on our vehicles offers a good experience for our customers.

10. I’m having a problem connecting to free Wi-Fi, who can help me?

If you’re experiencing issues with the free Wi-Fi service, please call the service Wi-Fi service provider you are using and need assistance with:

Icomera: 1-844-588-2886 or

Rogers: 1-844-657-2013 for assistance.

11. Why did my train/bus have Wi-Fi yesterday but not when I got on it today?

Our trains and buses are cycled throughout the system and are not dedicated to a certain trip, train line or bus route. The train or bus you board today may not be the same one you board tomorrow.