Your Account & Loading Your Card

Knowing how to manage your account and load money onto your card makes paying with PRESTO easier and faster.


Instantly Load Funds onto your PRESTO Card

520x293_GO web pg Images_2.jpg

No more waiting - the updated PRESTO app features improvements for both Android and iPhone users, including instant loads that can be done right from home.

Download the PRESTO App today from the App Store or Google Play!


Benefits of a My PRESTO Account

Create a My PRESTO Account to get these benefits:

*Good things take time – if you purchase a PRESTO card from Shoppers Drug Mart or a Transit Agency outlet you’ll need to wait up to 24hrs before setting up a My PRESTO Account or load funds or passes online.


Autoload

The Autoload feature reloads your PRESTO card automatically when your balance drops below a dollar amount which you choose.

How to Set up Autoload

  1. Go to the official PRESTO App or prestocard.ca.
  2. Sign in to your online account and sign up for Autoload with a credit or debit card.
  3. Complete setting up Autoload by taking a regular trip with your PRESTO card, or by tapping your card on any PRESTO device. It can take 2 to 8 hours after setting up Autoload online for it to be ready and you need to tap your card within 30 days of set up or else the contract will be cancelled.


How GO Fares Work with PRESTO

GO Transit fares are calculated based on the distance travelled. When you tap on at the start of your trip on GO Transit, an initial fare of $4.40 will be charged to your card.

When you reach your destination and tap off on the GO bus or at the GO train station, PRESTO will calculate the total fare for your trip and apply the loyalty discount and the discounts for seniors and students if applicable.

If your total fare is less than $4.40, the difference will be refunded to your card when you tap off. If the total fare for your trip is more than $4.40, the rest of your fare will be charged to your card. You need to make sure that you have enough funds on your PRESTO card when you tap off to cover the total cost of your trip.

If your card has been added to a My PRESTO Account, you can go into a negative balance to pay for one trip as long as you have at least $4.40 on your card to pay the initial fare.

Always remember to tap off at the end of your trip to ensure you’re charged the correct fare. If you forget to tap off, you could be charged a higher fare which will be deducted from your card balance when you tap on for your next GO trip.

If you are taking a trip for which you have a Default Trip set on your card, the entire fare will be charged to your card when you tap on.


Card Balance Protection