Your Account & Loading Your Card

Knowing how to manage your account and load money onto your card makes paying with PRESTO easier and faster.


Instantly Load Funds onto your PRESTO Card

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No more waiting - the updated PRESTO app features improvements for both Android and iPhone users, including instant loads that can be done right from home.

Download the PRESTO App today from the App Store or Google Play!


Benefits of a My PRESTO Account

Create a My PRESTO Account to get these benefits:

*Good things take time – if you purchase a PRESTO card from Shoppers Drug Mart or a Transit Agency outlet you’ll need to wait up to 24hrs before setting up a My PRESTO Account or load funds or passes online.


Autoload

The Autoload feature reloads your PRESTO card automatically when your balance drops below a dollar amount which you choose.

How to Set up Autoload

  1. Go to the official PRESTO App or prestocard.ca.
  2. Sign in to your online account and sign up for Autoload with a credit or debit card.
  3. Complete setting up Autoload by taking a regular trip with your PRESTO card, or by tapping your card on any PRESTO device. It can take 2 to 8 hours after setting up Autoload online for it to be ready and you need to tap your card within 30 days of set up or else the contract will be cancelled.


How GO Fares Work with PRESTO

GO Transit fares are calculated based on the distance travelled. Most GO customers pay a base fare of $3.70 when they tap on to travel using PRESTO if they don’t have a default trip set to their card. When you tap on, PRESTO will recognize your fare type (adult, student or senior) and apply loyalty discounts as applicable. When you tap off at the end of your trip, PRESTO will deduct the remaining amount of your fare based on the distance travelled. 

You need to make sure that you have enough funds on your PRESTO card when you tap off to cover the total cost of your trip.

If your card has been added to a My PRESTO Account, you can go into a negative balance to pay for one trip as long as you have the minimum base fare on your card.

Always remember to tap off at the end of your trip to ensure you’re charged the correct fare. If you forget to tap off, the fare to the last stop on the train line or bus route will be deducted from your PRESTO card and with your fare type and any applicable loyalty discounts applied. 

If you are taking a trip for which you have a Default Trip set on your card, the entire fare will be charged to your card when you tap on.


Card Balance Protection