We’re committed to making our services as easy to use as possible for everyone.
With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.
Watch our video about accessibility below:
Travelling with a Support Person or Service Animal
If you need to travel with a support person, they can ride with you for free. Buy your ticket at the ticket counter and your support person can get a Support Person Ticket. If you use PRESTO, ask the station ambassador at the ticket counter to put a Support Person sticker on your card. This only applies for travel on GO Transit and UP Express. Please contact your local transit agency to find out what their Support Person processes and identification requirements are.
We welcome guide dogs and other service animals that assist customers with physical, mental and/ or sensory disabilities when travelling on our trains and buses. As per the Accessibility for Ontarians with Disabilities Act, we encourage customers to travel with documentation supporting their needs in the event it is requested.
If you need a GO Transit or Metrolinx document in a different format please Contact Us or email us at firstname.lastname@example.org.