Accessibility

Three passengers, including a passenger using a wheelchair, chat on a train platform as a GO Train pulls into the station.

We’re committed to making our services as easy to use as possible for everyone.

With accessible trains, buses, and stations; and trained staff to help, we want customers with disabilities to be able to use our services independently or with a support person.

Metrolinx and Ontario Public Transit Association

We're proud to be participating with Ontario Public Transit Association on a new campaign to promote compliance with Ontario's accessibility standards. You will now start seeing posters on GO trains and buses featuring clear and simple messaging designed to offer friendly reminders about such features as priority seating and service animals, among others. Visit the OPTA webpage to learn more!

Travelling with a Support Person or Service Animal

If you need to travel with a support person, they can ride with you for free.  Buy your ticket at the ticket counter and your support person can get a Support Person Ticket. If you use PRESTO, ask the station ambassador at the ticket counter to put a Support Person sticker on your card. This only applies for travel on GO Transit and UP Express. Please contact your local transit agency to find out what their Support Person processes and identification requirements are.

We welcome guide dogs and other service animals that assist customers with physical, mental and/ or sensory disabilities when travelling on our trains and buses. As per the Accessibility for Ontarians with Disabilities Act, we encourage customers to travel with documentation supporting their needs in the event it is requested.

Documents

GO Transit Accessibility Guide


Metrolinx / GO Transit Accessible Customer Service Policy for Implementation of the Accessibility for Ontarians with Disabilities Act, 2005

Metrolinx Accessibility Plans and Reports



If you need a GO Transit or Metrolinx document in a different format please Contact Us or email us at accessibility@metrolinx.com.