Safety & Security

Photo of Transit Safety Officers

Safety Never Stops

We’re one of the safest transit systems in the world. We’ll do everything possible to protect your health and safety on every trip you take with us.

Everyday, every train, every bus, every trip, everyone. For us, safety never stops.

Learn what GO Transit is doing to help our passengers and employees travel safely during COVID-19.

Safety on the GO Videos:

Catch our Transit Safety Officer team delivering safety tips and advice in our safety vlogs and learn what dangerous things you should never do in our Close Call series.

Watch, learn and stay safe while on the GO.

In Safety Vlog #3, Special Constables Tihana and Hilry get it in gear to talk all about Bus Safety.

We’ll be adding new video content regularly so check back often here.

24 Hours a Day Transit Safety Dispatch: 1-877-297-0642

We’re always here to help you any way we can.

Call our Safety Dispatch line immediately if you witness or are involved in any of these types of incidents on our property:

  • Distress
  • Vandalism
  • Medical emergencies
  • Disputes
  • Suspicious packages
  • Unsafe or prohibited activity

Press the yellow emergency strip or call 911 for life threatening emergencies and crimes in progress.

NEW! 24/7 Text-for-Help Service

Safety

Starting January 31, 2023, customers can communicate with our Customer Protective Services (CPS) team across our network and stations via text message through the Text-For-Help service.

Customers can text “”HELP” to a five-digit SMS number, 77777, to communicate in real-time with a CPS dispatcher to report or request assistance in the event of an emergency or safety concern. This new option allows you to get help quickly and discreetly from anywhere within our network — on a bus, on a train, in a station building, on a platform or at a bus loop.

Here’s how it works:

  • If you have an immediate safety or security concern, send a text with the word “HELP” to 77777. Standard message rates may apply.
  • Once a text is received, customers will receive an automatic response.
  • Our Customer Protective Service Team will reply to you within 90 seconds to understand the concern, and if needed, they can assist by dispatching support or local police services.
  • The Text-For-Help Service is 24 hours a day, seven days a week.

Important to know:

  • At this time, customers are advised to send text-only (SMS) messages (messages without images or videos).
  • You can continue to use the yellow emergency strip when police, fire or medical help is needed. Remember, it’s for emergencies only.
  • You can always call 911 for life threatening emergencies or to report a crime in progress.

We’re continually looking for ways to enhance safety throughout the GO network. Our new Text-for-Help service is here to make it easier for you to reach out when you have a safety concern. Wherever you are, we’ll get you help.

Union Station Platform Action Plan

Photo of Union Station exterior in Maple Leaf Square.

Union Station is the nation’s busiest transportation hub. It is the destination and departure point for over 90% of GO commuters.

With so many riders taking GO Trains to and from Union Station each year, we’re taking steps to keep all our passengers safe on Union Station platforms.

Learn more by following this link here.

Safety Tips

Photo of a Transit Safety Officer in a stairwell at a GO Station.

Here are some key safety tips to keep in mind throughout your commute:

  • When waiting on a train platform, stand well behind the yellow line
  • Don't stand in the No Standing zones
  • Don’t run in front or behind a bus
  • The rules of the road also apply to our parking lots and property
  • Report any harassment you witness
  • Report unattended or suspicious packages

Learn more about our safety tips, to ensure your commute is a safe one.

Auto Theft & Damage

Photo of a Transit Safety Officer driving a Transit Safety vehicle at a GO Station.

The safety of your car and property is important to us.

In the unfortunate event your vehicle has been damaged or stolen in one of our parking lots, here’s what you do.

Yellow Emergency Strip

Photo of passenger on board a GO Train, with a yellow emergency strip located above them.

Sorry, you missed your stop, but that isn’t an emergency. Like the signs says, the yellow emergency strip is for EMERGENCIES ONLY.

Emergencies include a passenger in distress or needing medical attention, vandalism, disputes, reporting a suspicious package, or when the police and/or Transit Safety intervention is required.

These are all considered acceptable instances to use the yellow emergency strip.

The following are NOT emergencies. Do not press the yellow emergency strip when:

  • You missed your stop
  • You discovered you were going in the wrong direction
  • You boarded the wrong train
  • Requesting a stop
  • Needing directions
  • Needing to buy fare