We take your safety seriously, and that’s a promise. Your safety is so important to us.
We’re one of the safest transit systems in the world. We continually work with all our communities, local law enforcement offices, and emergency response services to ensure we have the highest safety practices and standards.
Transit Safety Officer Vlog Series:
Our Transit Safety Officers provide friendly customer service and assistance, fare inspection as well as support for local police, fire department and ambulance. Most importantly, TSO’s help to make your trip safer.
In our second vlog in the Safety series, your favourite Special Constables, Justin & Hilry are back to tell you about…well…Backpacks!
Justin & Hilary take you through the dangers posed by backpacks in congested areas like trains and stations. Watch the video to get some great tips on navigating through the crowds in a safe way.
24 Hours a Day Transit Safety Dispatch: 1-877-297-0642
We’re always here to help you any way we can.
Call our Safety Dispatch line immediately if you witness or are involved in any of these types of incidents on our property:
- Medical emergencies
- Suspicious packages
- Unsafe or prohibited activity
Press the yellow emergency strip or call 911 for life threatening emergencies and crimes in progress.
Union Station Platform Action Plan
Union Station is the nation’s busiest transportation hub. It is the destination and departure point for over 90% of GO commuters.
With so many riders taking GO Trains to and from Union Station each year, we’re taking steps to keep all our passengers safe on Union Station platforms.
Here are some key safety tips to keep in mind throughout your commute:
- When waiting on a train platform, stand well behind the yellow line
- Don't stand in the No Standing zones
- Don’t run in front or behind a bus
- The rules of the road also apply to our parking lots and property
- Report any harassment you witness
- Report unattended or suspicious packages
Learn more about our safety tips, to ensure your commute is a safe one.
Auto Theft & Damage
The safety of your car and property is important to us.
In the unfortunate event your vehicle has been damaged or stolen in one of our parking lots, here’s what you do.
Yellow Emergency Strip
Sorry, you missed your stop, but that isn’t an emergency. Like the signs says, the yellow emergency strip is for EMERGENCIES ONLY.
Emergencies include a passenger in distress or needing medical attention, vandalism, disputes, reporting a suspicious package, or when the police and/or Transit Safety intervention is required.
These are all considered acceptable instances to use the yellow emergency strip.
The following are NOT emergencies. Do not press the yellow emergency strip when:
- You missed your stop
- You discovered you were going in the wrong direction
- You boarded the wrong train
- Requesting a stop
- Needing directions
- Needing to buy fare