We promise to do our best to be on time; however, sometimes delays happen. If your train arrival is delayed by 15 minutes or more, we want to credit what you paid for the trip.
Our Service Guarantee policy doesn’t apply to delays caused by events outside of our control, including extreme weather, emergency investigations, pedestrian incidents, track obstructions, and on-board emergencies. Read more about our Go Train Service Guarantee Policy.
If you paid for the affected trip using a PRESTO card, you can submit a claim online, but first check to see if your trip qualifies.
If you paid for the affected trip with single-ride tickets or day or group passes, you may request a credit at GO stations.
See the Service Guarantee FAQ for more information.