Dealing with a Fine

Important Information Regarding Compliance Services

In continued support of provincial action and to protect Ontarians from COVID-19, please use our online services available for customers who received a Notice of Violation or a Parking Infraction Notice. 

The Compliance Services office can also be reached by email at compliance.services@metrolinx.com or by calling 416-202-4000.

If you’ve received communication from a collection agency or credit bureau regarding an outstanding debt to Metrolinx, please contact our external Collection Agency, ARO at 1-866-667-3304.

If you have requested a Review of your Notice of Violation or Parking Infraction Notice, your ticket will be placed on hold until a Review has been completed. Please be sure you check your email (including your junk/spam folder) regularly. You may also request a Review by clicking here for Notices of Violation or here for a Parking Infraction.

Proof of Payment and Fare Inspections

GO Transit uses an honour-based proof of fare payment system. Before you go up to the train platform at Union Station, or board a GO train or bus, you must buy a ticket or tap your PRESTO card. Revenue Protection Officers and Special Constables regularly conduct fare inspections on the GO system.

Our goal is to protect and retain fare revenue while promoting compliance with the proof of fare payment system. Anyone who is unable to provide a valid ticket may be issued a fine.

Did You Get a Fine?

Did you get a Notice of Violation? Here’s what you need to know.

Did you get a Parking Infraction Notice? Here’s what you need to know.

If you were issued a Provincial Offence Notice or Summons, see the reverse side of that Notice or summons for your options.